Sr Business Analysis Manager | CX Strategic Insights

T-Mobile USA•Bellevue, WA

1d•Onsite

About The Position

CX Strategic Insights & Decision Analytics is Care's think tank for its hardest, most ambiguous problems. We consult across the organization and turn first-principles analysis into confident, decisive action for our leaders. As Sr Business Analysis Manager, you will lead analysis on high-stakes questions, including HSI experience and churn. You will partner across Care, Product, Marketing, Finance and Network teams to deliver insights and recommendations that move key business outcomes. Success is measured by the quality of your insights, the influence of your recommendations, and the business impact they drive. The work influences organizational strategies and customer experiences by enabling data-driven improvements and informed business actions.

Requirements

Bachelor's degree plus 7 years of related work experience, OR Advanced degree plus 5 years of related experience
Acceptable areas of study: Data Analysis, Data Science, Decision Science, similar quantitative fields, or equivalent practical experience
7–10 years of analytics experience solving ambiguous, high-stakes business problems using quantitative approaches
Advanced SQL — querying and analyzing complex, large-scale datasets
Data visualization / BI tool proficiency (Tableau, Power BI)
Advanced analytics, including experimentation design/A/B testing, competitive analysis, and quantitative research
Demonstrated ability to synthesize complex analytical findings for senior/executive audiences and drive alignment on recommendations
Data storytelling — translating quantitative findings into clear, decision-ready narratives
Stakeholder management — partnering with senior leaders and cross-functional teams (Care, Product, Marketing, Finance, Network) as a trusted advisor
Advanced Analytics (Required)
Business Acumen (Required)
Data Analysis (Required)
Data Storytelling (Required)
Data Visualization (Required)
Executive Presence (Required)
SQL Database Queries (Required)
Stakeholder Management (Required)
Strategic Thinking (Required)
At least 18 years of age
Legally authorized to work in the United States

Nice To Haves

Proficiency in a statistical/data science language (Python, R, or Go)
Financial modeling
Experience with churn, retention, or customer lifecycle analytics in a subscription business
Telecommunications, broadband, or HSI experience
Management consulting, strategy, or internal consulting experience
Financial Modeling (Preferred)

Responsibilities

Lead end-to-end analysis on Care's most complex, ambiguous business questions — from framing the problem through delivering a recommendation
Apply advanced analytical, statistical, and experimentation techniques to identify what drives outcomes, size opportunities, and prioritize resources
Build scalable data and reporting solutions, including dashboards and self-service tools, supporting enterprise objectives
Create and deliver executive-level presentations that turn complex findings into clear, actionable recommendations
Partner with senior leaders and cross-functional teams as a trusted advisor, driving alignment and action on key recommendations
Other duties and projects as assigned by business management