Sr Business Analysis Manager, Consumer Group
About The Position
This is an onsite hybrid role, with 3 days on site each week. This position will focus on reducing churn and call reduction for the Customer Care organization. This role delivers insights and supports leaders in making strategic and operational decisions through advanced data analysis techniques. It primarily involves generating analysis, reporting, and recommendations using statistics, data science, and business intelligence tools. The role differentiates itself by leading collaborative efforts across multiple teams to address complex modeling and analysis requests. Success is measured by the quality of insights provided, effectiveness of communication, and impact on decision-making processes. The work influences organizational strategies and customer experiences by enabling data-driven improvements and informed business actions.
Requirements
- Bachelor's Degree plus 7 years of related work experience OR Advanced degree with 5 years of related experience
- Acceptable areas of study include Data analysis, data science, decision science, similar quantitative fields or equivalent practical experience
- 7-10 years Analytics experience solving analytical problems using quantitative approaches
- Reporting & analyzing performance & data visualization (Tableau, Power BI, etc.): Advanced analytics, which includes SQL analysis of complex datasets, competitive analysis, quantitative analysis & research
- Experience with Python, R, Go or similar statistics or data science language preferred.
- Communication Ability to manage relationships, influence and communicate complicated analysis, logic, and solutions in a clear and concise manner at the executive level and provide decision support, analysis and recommendations that help to drive effective execution of initiatives.
- Problem Solving
- Data Analysis Exceptional at using wide ranging datasets to deliver broad analysis and insights to maximize value creation and return on investment.
- Financial Modeling
- Strong SQL Skills
- At least 18 years of age
- Legally authorized to work in the United States
Nice To Haves
- Telecommunications
- PowerBI, Tableau or Other BI Tool Experience
Responsibilities
- Provide insights and recommendations that optimize experiences by collaborating with cross-functional teams across the organization
- Develop and maintain data and reporting solutions including reports, dashboards, and self-service tools to support enterprise objectives
- Apply analytical and modeling techniques to enhance decision-making and prioritize resources across various business options
- Create and deliver executive-level presentations that clearly communicate complex analytical findings to influence leadership decisions
- Also responsible for other duties/projects as assigned by business management as needed
Benefits
- competitive base salary and compensation package
- annual stock grant
- employee stock purchase plan
- 401(k)
- access to free, year-round money coaches
- medical, dental and vision insurance
- a flexible spending account
- paid time off
- up to 12 paid holidays
- paid parental and family leave
- family building benefits
- back-up care
- enhanced family support
- childcare subsidy
- tuition assistance
- college coaching
- short- and long-term disability
- voluntary AD&D coverage
- voluntary accident coverage
- voluntary life insurance
- voluntary disability insurance
- voluntary long-term care insurance
- mobile service & home internet discounts
- pet insurance
- access to commuter and transit programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
