Sr. BT Support Specialist I

Samsara • Vancouver, BC

12d • Remote

About The Position

Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, a platform that enables organizations dependent on physical operations to harness Internet of Things (IoT) data for actionable insights and operational improvement. Samsara aims to enhance the safety, efficiency, and sustainability of physical operations globally, impacting industries like agriculture, construction, field services, transportation, and manufacturing. Working at Samsara involves shaping product solutions such as Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring, with autonomy and support in a recently public company.

Samsara is seeking a driven IT Specialist to contribute to and support its cloud-first IT strategy, facilitating rapid company growth. Daily tasks may include new site planning, network setup and troubleshooting, vendor management, new product evaluation, responding to internal support requests, or developing automation. The technical team is diverse, with interests ranging from home automation to automotive applications. This role is for technically minded builders to join a fast-growing team and make a significant impact on product and company success. This is a remote position exclusively for candidates residing in Canada, with no relocation assistance provided. The role requires working Pacific Timezone, between 8:30 AM to 5:30 PM PST.

Requirements

• Minimum of 6 years of experience working in an IT Role
• Must have experience working with Okta, Google Workspace
• Must have a minimum of 2 years of Tier II escalation support experience.
• Available to work Pacific Timezone, between 8:30AM to 5:30PM PT
• Must reside in Canada

Nice To Haves

• Bachelor’s Degree in a STEM related field (Science, Technology, Engineering or Math)
• Technical Certification

Responsibilities

• Demonstrate strong admin experience in managing SaaS applications such as Okta, Google Workspace, Slack, and Zoom
• Have a solid understanding of Okta, including app integrations, automating rules etc.
• Deploy and manage systems that foster collaboration and productivity at scale.
• Plan and integrate the tools and services which run our workplaces.
• Configure and manage cloud-based telephone systems, including call routing, IVR management, system integration with CRM, and end-user handsets/softphones
• Utilize knowledge of Apple products (Macbooks, iPhones, etc)
• Maintain an escalated tickets queue and respond to requests in a helpful and timely way
• Document IT policies and procedures
• Seek opportunities to improve how we work with an eye on continuous improvement & process optimization.
• Drive core operations that keep the company secure and productive.
• Mentor new hires as the organization grows quickly
• Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices

Benefits

• above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company.
• flexible, employee-led remote model
• professional development stipend
• comprehensive health and parental leave plans

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed