Sr. Biometrics Security & Application Support, VP

Citi•Tampa, FL

2d•Onsite

About The Position

Citi, a leading global bank with approximately 200 million customer accounts in over 160 countries, provides a broad range of financial products and services. The Operations & Technology teams at Citi are crucial for keeping the bank safe, managing global resources, providing technical tools, designing digital architecture, and ensuring a first-class customer experience. Citi is committed to diversity, fostering an environment of respect, merit-based promotion, and personal development opportunities. Ideal candidates are innovators, problem solvers, and bring their authentic selves to work to deliver results with pride, enabling growth and progress together.

Requirements

5+ years of relevant industry experience in one or more of the following Authentication products for Mobile Biometrics would be advantageous.
Proficiency and understanding Unix shell, support of patching activities.
Experience supporting REST and SOAP API web services calls
Experience with Multifactor Authentication systems using Voice, Mobile Soft Tokens and SMS OTP.
Experience with Middleware Products like IBM/Apache HTTP Server and Application servers IBM WASND/Tomcat Servers.
Conversant in Linux-based environments (RHEL) that includes being conversant in terminal commands and developing shell scripts.
Experience with critical production server support, application upgrades and project lifecycle/ SDLC processes.
Experience with Mobile Security and Publishing to Apple and Google Play Store.
Bachelor’s degree/University degree or equivalent experience

Nice To Haves

Good knowledge on Mobile development Platforms (IOS, Android).
Experience with supporting one-time password technology using Voice, SMS, and Biometrics products
Experience in High-level Programming languages like JAVA and Unix shell scripting.
Experience working in Production Support
Linux experience is highly desirable for this role.
Familiarity with IT Service Management processes based on the ITIL framework

Responsibilities

Provide L2/L3 Application support for business-critical systems in production environment.
Troubleshoot and resolve application, system, and integration issues.
Perform incidents and change management using standard tools and processes.
Support COB activities and ensure minimal downtime.
Participate in problem management to identify root causes and prevent recurring issues.
Document solutions and maintain internal knowledge base articles.
Collaborate with developers, system administrators, and vendors to resolve issues and track to closure as a Subject Matter Expert.
Support maintenance and migrations on the Authentication infrastructure.
Monitor application performance and proactively address potential issues.
Rotational weekend support required – once every 6 weeks