Sr Billing Specialist

Cox Communications • Atlanta, GA

3d • $22 - $33 • Remote

About The Position

The Senior Billing Specialist is responsible for accurate and timely invoicing across VARs (third party resellers) and retail clients. This role focuses on day-to-day billing operations and process improvements to support customer satisfaction, compliance and revenue integrity. This is a fully remote position- Monday-Friday currently, 8:00am-5:00pm EST (hours subject to change to meet business needs).

Requirements

• High School Diploma/GED and 5 years’ experience in a related field OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience. OR 7 years’ experience in a related field
• Strong communication, organizational, and analytical skills.
• Detail-oriented with the ability to manage shifting priorities under pressure.
• Proven ability to work independently and collaboratively across teams.
• Proficient in Excel, Word, Outlook and MS Teams.

Nice To Haves

• Strong understanding of ERP systems (e.g., Oracle RMB, SAP), Sales Force, Snowflake and other enterprise reporting or data visualization tools.
• Experience with OEM billing processes and dealer networks.
• Familiarity invoice documentation standards.

Responsibilities

• Completes end-to-end billing activities for VAR (third-party) and Retail subscription-based billing.
• Ensures billing operations are completed in accordance with SLA requirements.
• Work with the Billing Support team by prioritizing, escalating and delivering on dealer or internal requests.
• Communicate with third party and internal program teams to resolve billing issues.
• Responsible for generating invoices and preparing various support documentation for multiple third‑party partners.

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED