Sr. Billing Manager

Jackson Lewis•Long Island, NY

6d•Remote

About The Position

The Senior Billing Manager is the strategic and operational leader responsible for the efficient and accurate processing of invoices. Reporting to the Senior Director of Billing and Collections, this leader oversees Billing Managers and a team of 60+ Billing Coordinators and partners with the Senior Collections manager to drive consistency, accountability, and continuous improvement across the revenue cycle. This role also serves as an escalation point for complex billing issues and supports the adoption of best practices across the team. This role is critical to ensuring revenue processes are aligned, that staff have the right tools and training, and that the firm’s financial goals are met while delivering positive client experience.

Requirements

Bachelor’s degree in Finance, Accounting, Business, or a related field (Master’s a plus).
10+ years of progressive experience in law firm revenue cycle management (billing, e-billing, and collections).
Strong leadership experience managing cross-functional revenue cycle teams.
Deep understanding of law firm financial operations, client expectations, and risk factors.
Proven ability to lead change and drive measurable performance improvements.
Excellent interpersonal and communication skills; strong executive presence.
Ability to build trust and credibility with partners, practice leaders, and staff at all levels.

Nice To Haves

Experience working with tools such as Aderant, BillBlast, and other legal e-billing platforms strongly preferred.

Responsibilities

Direct and oversee billing operations, establishing priorities, controls and standards to ensure compliant and timely reimbursement of invoices
Partner with the Senior Director of B&C and the Senior Collections Manager to develop and execute a cohesive strategy for managing the full revenue cycle.
Directly manage Billing Managers supporting billing operations.
Foster an environment of accountability, collaboration, and shared ownership across the revenue cycle.
Identify and address process gaps impacting revenue cycle efficiency, accuracy, and timeliness.
Accountable for billing realization, cycle times, and billing-related KPIs.
Own performance against WIP aging, billing timeliness, and reduction rates.
Drive improvements in billing cycle times, ensuring timely and accurate invoice submission.
Lead efforts to reduce rework, improve upstream data quality, and streamline the full revenue cycle.
Coach, mentor, and develop the department’s managers.
Establish consistent expectations for staff training, feedback, and career development.
Promote knowledge-sharing and cross-training to ensure functional depth and flexibility across the team.
Champion a culture of transparency, learning, and accountability.
Partner with practice leaders, partners, and administrative teams to align revenue cycle goals with broader firm priorities.
Work closely with Collections, Pricing, NBI, Intake, Finance, and IT teams to resolve upstream and downstream revenue challenges.
Serve as a credible, knowledgeable escalation point for complex billing issues.
Ensure adherence to client billing guidelines, outside counsel guidelines (OCGs), and firm policies.
Oversee audit readiness and ensure strong controls are in place across all revenue processes.
Drive compliance with contractual terms, client requirements, and internal quality standards.