Sr. Bid Desk Analyst

Logitech•Offsite - USA - UT, UT

5d•$68,000 - $89,000•Hybrid

About The Position

Logitech is seeking a collaborative and analytical Sr. Bid Desk Analyst to join our North America Pricing Operations & Bid Desk team. This position acts as a vital bridge between our external channel partners and internal teams, resolving complex issues and optimizing partner ecosystems. You will interact regularly with Sales, Marketing, and Finance management for a broad exposure to our Logitech for Business (B2B) teams. Be Yourself. Be Open. Stay Hungry and Humble. Collaborate. Challenge. Decide and just Do. Share our passion for Equality and the Environment. These are the behaviors and values you’ll need for success at Logitech. In this role you will: Provide partner support & guidance Be responsible for documentation and knowledge sharing Identify gaps in existing processes and drive holistic solutions Serve as the primary contact and escalation point for support queries from our B2C and B2B partners Partner with internal teams to resolve customer concerns and issues Create and maintain partner support playbook to include workflows, processes, procedures, and FAQs Track incoming support tickets to identify recurring friction points and propose preventive fixes Collaborate with Finance to validate and resolve claim discrepancies Operationalize Channel Partner Program pricing policies Ensure corporate compliance practices by maintaining accurate data, logs, and approval tracking Work closely between the Business and IT for system solutions and process improvements pertaining to Salesforce opportunity management, quoting, and other relevant Sales Operations responsibilities Formulate and test system enhancements during QA and UAT phases; identifying bugs, providing key insights, and offering practical solutions to IT and business partners

Requirements

Self-starter with demonstrated initiative and the ability to work under pressure and appropriately prioritize
Strong business acumen and ability to wrap business context around analytical responsibilities
Keen attention to detail
Ability to demonstrate leadership/decision-making and remain accountable to daily details
Responsible and accountable to compliance requirements and accuracy
Strong experience using Excel and related analytical tools
Bachelor’s degree in business/finance/economics or related field preferred and minimum 5 years experience with transactional systems and business operations

Nice To Haves

Previous experience in Oracle R12 and/or SFDC
Proven ability to identify challenges & drive efficiencies at the intersection of Business Processes and IT Systems
Prior experience working in sales support, customer success, or deal desk
Exposure to project management and/or participation in project implementations

Responsibilities

Provide partner support & guidance
Be responsible for documentation and knowledge sharing
Identify gaps in existing processes and drive holistic solutions
Serve as the primary contact and escalation point for support queries from our B2C and B2B partners
Partner with internal teams to resolve customer concerns and issues
Create and maintain partner support playbook to include workflows, processes, procedures, and FAQs
Track incoming support tickets to identify recurring friction points and propose preventive fixes
Collaborate with Finance to validate and resolve claim discrepancies
Operationalize Channel Partner Program pricing policies
Ensure corporate compliance practices by maintaining accurate data, logs, and approval tracking
Work closely between the Business and IT for system solutions and process improvements pertaining to Salesforce opportunity management, quoting, and other relevant Sales Operations responsibilities
Formulate and test system enhancements during QA and UAT phases; identifying bugs, providing key insights, and offering practical solutions to IT and business partners