Sr. Benefits and Leave Specialist

Epiphany Business Services, LLC•Austin, TX

5d•Remote

About The Position

Epiphany Dermatology is seeking a service-oriented, motivated Senior (Sr.) Benefits & Leave Specialist to join their dynamic, fast-growing dermatology services company. This role is crucial for executing the company’s benefits and leave programs, including group health, dental, vision, disability, life insurance, flexible spending, retirement, and leaves of absence. The specialist will be responsible for the timeliness and accuracy of benefits administration, delivering high-quality customer service, and maintaining the integrity of benefits data across HRIS and carrier systems. This position also serves as the primary technical administrator for benefits-related systems, reporting, regulatory compliance, and data management. The ideal candidate is highly organized, proactive, and confident in owning operational processes end-to-end, with a focus on improving efficiency and enhancing the employee experience.

Requirements

Bachelor’s degree required with degree in human resources, business administration, or related field preferred
At least 5 years of hands‑on benefits and leave administration experience
Strong technical experience with HRIS (ADP WorkforceNow a plus) and benefits systems
Proficiency with Microsoft and Google productivity tools
Meticulous, detail‑oriented, and highly organized
Able to manage multiple tasks and deadlines in a fast‑paced environment
Strong administrative and coordination skills
Solid technical aptitude with HRIS, benefits systems, file feeds, and data auditing
Knowledge of benefits regulations, plan rules, and compliance requirements (ACA, ERISA, COBRA, HIPAA, FMLA, ADA, etc.)
A solutions‑oriented approach, with the ability to troubleshoot and resolve issues

Responsibilities

Own the administration of employee benefit programs, including new hire enrollments, qualified life event changes, terminations, COBRA, disability, and retirement plan administration.
Lead the annual open enrollment process including plan design, system testing, file preparation, material distribution, and assist employees with enrollment-related questions.
Process Qualified Life Events to ensure supporting documentation is received, verified, and retained.
Serve as the primary point of contact for employee leaves of absence, including FMLA, state, personal, and disability‐related leaves, facilitating employee communication, paperwork, vendor coordination, tracking, documentation, and return‐to‐work.
Ensure processes follow applicable federal and state regulations, including ACA, ERISA, COBRA, HIPAA, FMLA, and ADA.
Serve as the primary point of contact for employees regarding benefits questions, coverage issues, eligibility, plan rules, and claim support, providing a high-quality customer service experience.
Develop and distribute benefits communications, employee education materials, and onboarding support.
Conduct detailed benefits analysis to compare plans for mergers and acquisitions and assist with communication to new employees.
Maintain and update employee benefit information in company systems, ensuring data accuracy, system integrity, and timely processing of deductions and enrollments.
Coordinate the transfer of benefits data to external vendors for eligibility files, payroll deductions, premiums, contributions, and plan administration.
Troubleshoot technical issues and partner with internal and external teams to resolve system errors or discrepancies.
Verify accuracy of monthly benefit invoices, reconcile discrepancies, and monitor timely invoice processing and reconciliation.
Generate and review regular benefits reports, audits, and reconciliations to ensure accurate billing, contributions, and enrollment data.
Coordinate and maintain benefits documentation, including notices, summaries, audits, and compliance materials.
Identify, document, and implement opportunities to improve processes, increase efficiency, and enhance the employee experience.
Other duties as assigned.