Sr. AV Engineer

Zipline•South San Francisco, CA

About The Position

Zipline is looking for a Senior AV Engineer to define and deliver the technical vision for our workplace audiovisual environment. You will own how AV systems are designed, standardized, operated, and maintained across large event spaces, conference rooms, and office displays. This is a hands-on technical role with responsibility for both the employee experience today and the architecture that supports our growth. You will build reliable systems, establish clear technology standards, and create an operating model that makes AV easier to use, monitor, support, and scale.

Requirements

Substantial experience engineering and supporting enterprise AV environments, with demonstrated ownership of complex deployments and ongoing operations.
Deep, hands-on expertise with enterprise AV platforms such as QSC/Q-SYS, Biamp Tesira, Crestron, Extron, or comparable systems used in large meeting and event spaces.
Strong capabilities in DSP configuration, signal routing, control logic, user interfaces, commissioning, and troubleshooting across enterprise AV systems.
Strong audio fundamentals, including gain structure, acoustic echo cancellation, microphone selection and placement, wireless microphone coordination, loudspeaker systems, and system tuning.
Experience with video distribution, switching, cameras, presentation systems, streaming, and recording.
Working knowledge of AV networking, including networked audio and video, VLANs, multicast, QoS, and coordination with enterprise networking teams.
Experience integrating conferencing platforms, room peripherals, and control systems into a dependable user experience.
A track record of establishing technical standards, managing vendors, and taking systems from requirements through operational handoff.
The ability to troubleshoot calmly during live events and communicate clearly with presenters, employees, technical teams, and leadership.
Sound judgment about when to customize a solution and when to adopt a repeatable standard.

Nice To Haves

Deep, hands-on expertise deploying and supporting QSC systems in large meeting and event spaces.
Strong Q-SYS capabilities, including Q-SYS Designer, Core processors, DSP configuration, signal routing, control logic, user interfaces, commissioning, and troubleshooting.
Relevant Q-SYS training or certifications, supported by practical deployment experience.
Experience with Lua scripting, APIs, and third-party device integration.
Experience administering enterprise digital signage or content-management platforms.
Experience developing AV standards across multiple locations.
AVIXA CTS, CTS-D, CTS-I, or equivalent demonstrated expertise.

Responsibilities

Define the technical vision and standards
Assess our current AV environment and develop a roadmap for reliability, usability, standardization, and lifecycle management.
Establish standards for conference rooms, large event spaces, and office displays, including approved equipment, system designs, control interfaces, and acceptance criteria.
Translate business needs into technical designs, investment priorities, and practical implementation plans.
Evaluate new technologies through testing and pilots, balancing employee experience, maintainability, cost, and long-term support.
Own large event spaces and all-hands experiences
Engineer, maintain, and improve the systems supporting company all-hands, leadership presentations, and other high-visibility events.
Own the technical readiness of audio, microphones, cameras, video switching, presentation playback, streaming, recording, and room controls.
Deliver a strong experience for both in-person and remote participants, including clear speech, reliable presentation sharing, and effective audience participation.
Establish rehearsal procedures, event checklists, backup plans, and support coverage; provide hands-on technical leadership during major events.
Identify recurring issues and turn event learnings into lasting system improvements.
Deliver consistent conference-room experiences
Own conference-room AV design, integration, commissioning, and ongoing performance.
Create intuitive, repeatable experiences for joining meetings, sharing content, and collaborating with remote teams.
Serve as the technical escalation point for complex issues across audio, video, conferencing platforms, control systems, and network connectivity.
Partner with IT support to develop troubleshooting guides, training, and clear escalation paths.
Manage office displays and content distribution
Own the technical platform for digital signage and content distribution throughout the office.
Establish reliable processes for display provisioning, content scheduling, publishing permissions, playback, and device health monitoring.
Partner with internal communications and workplace teams to enable timely, consistent content delivery.
Standardize displays, players, configurations, and support procedures across spaces.
Build a sustainable AV service
Establish centralized monitoring, preventive maintenance, asset inventory, configuration backups, controlled updates, and recovery procedures.
Maintain accurate system diagrams, signal flows, equipment inventories, configuration files, and operating documentation.
Partner with networking and security teams on secure, reliable AV connectivity and remote management.
Lead integrators and vendors through design review, installation, commissioning, documentation, and handoff.
Ensure internal teams retain access to system designs, source files, configurations, and the knowledge needed to support the environment.
Define and track measures of service quality, including room availability, event readiness, recurring incidents, and resolution time.