Sr Asst Manager - Greece
About The Position
The Sr Asst Manager provides expert-level leadership, coaching, and mentoring to service technicians while working independently. The role oversees service-ticket workflow and technician productivity, and is responsible for service sales, estimates, and parts. It also includes managing service-area operations, inventory, pricing, quality of work, customer issues, and strategies to improve profitability and customer satisfaction. The position requires local travel. Normal workdays are Monday through Saturday, with occasional Sundays as needed. Normal work hours are 7:00 a.m. to 6:00 p.m.; additional hours may be necessary.
Requirements
- Proficiency in Microsoft Office, including Word, Excel, and PowerPoint.
- Expert ability to communicate across all organizational levels, present complex ideas clearly and concisely, and communicate effectively in writing and verbally.
- Excellent analytical, planning, and negotiation skills.
- Excellent interpersonal skills and an expert ability to build strong relationships with internal team members and vendors.
- Demonstrated business and financial acumen, including expert understanding of business issues, priorities, goals, and strategy.
- Strong leadership experience; highly organized and extremely detail-oriented.
- Ability to maintain confidentiality, treat others with respect, and uphold company values.
- Ability to work in a fast-paced, goal-oriented, and time-sensitive environment.
- Ability to drive organizational transformation, communicate openly, and build consensus with stakeholders.
Responsibilities
- Oversee service-area workflow and lead all technicians.
- Provide expert-level customer service by preparing estimates for repairs, parts, and other services.
- Implement sales techniques for products and services in the store.
- Estimate productivity hours, write service tickets, and assign them to the appropriate technicians.
- Manage inventory by analyzing sales and inventory data, working with vendors, and replenishing stock.
- Adjust service and parts pricing and handle escalated customer issues.
- Oversee the quality of work completed by technicians.
- Develop strategies to increase gross profit and profit margins on service and parts sales.
- Analyze customer-satisfaction data from online sources.
- Evaluate customer-service procedures and implement strategies to improve ratings.
- Make recommendations regarding technician performance and pay.
- Travel locally as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
