Sr. Associate - S&M - Customer Success 5B
About The Position
Genpact is hiring a Senior Associate in Sales and Marketing - Customer Success to support customers with delinquent accounts. The role works in a blended inbound and outbound calling environment, collecting overdue balances, securing payment promises, resolving disputes, assisting with payments and statements, and arranging payment plans based on customer needs. The associate is expected to provide quality customer service, negotiate payment solutions, build relevant skills, and contribute to team goals. The position is a regular hybrid day job in the United States. Los Angeles, California-based candidates are not eligible. The approximate annual base compensation range is USD 31,200 to USD 39,000; the actual offer depends on factors including experience, skills, location, and internal equity.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master of Business Administration or Master of Business Analytics.
- Strong analytical and accounting skills.
- Ability to communicate effectively while providing quality customer service.
- Willingness to take additional training as suggested by management.
- Advanced English proficiency (C1).
- Required skills include business development, commercial sales, contract management, customer experience (CX), customer relationship management (CRM), customer service, sales forecasting, sales performance management (SPM), and sales support.
Nice To Haves
- Certified Business Analysis Professional (CBAP) - Upgrad
- Certified Implementation Specialist - Customer Service Management - ServiceNow
- Customer Experience Certification (COPC) - COPC Inc.
- Salesforce Certified Business Analyst - Salesforce
Responsibilities
- Handle both inbound and outbound calls in a blended environment.
- Collect delinquent amounts over the phone or obtain customers’ promises to pay.
- Provide quality customer service and actively develop knowledge of the skills and tools used in collection efforts.
- Handle inbound calls and assist customers with dispute resolution, payments, and statements.
- Provide payment plans based on customer requirements.
- Negotiate with customers to help bring their accounts current.
- Focus on team goals and successes in addition to individual goals.
Benefits
- Mentorship and learning opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
