Sr. Associate - S&M - Customer Success 5B
About The Position
The Sr. Associate in Sales and Marketing Customer Success works in a blended environment handling both inbound and outbound calls. The role focuses on collecting delinquent payments, obtaining payment promises, and helping customers resolve disputes, make payments, access statements, and establish payment plans. The associate negotiates with customers to bring accounts current while providing quality customer service and pursuing continued knowledge of the skills and tools used in collection efforts. The position also calls for strong analytical and accounting skills, a focus on team goals and successes, and a willingness to complete additional training as suggested by management.
Requirements
- Bachelor’s degree in Commerce, Economics, or Finance, or a Master’s degree in Business Administration or Business Analytics.
- Strong analytical and accounting skills.
- Required skills: Business Development, Commercial Sales, Contract Management, Customer Experience (CX), Customer Relationship Management (CRM), Customer Service, Sales Forecasting, Sales Performance Management (SPM), and Sales Support.
- English language proficiency at Advanced - C1 level.
Nice To Haves
- Certified Business Analysis Professional (CBAP) - Upgrad.
- Certified Implementation Specialist - Customer Service Management - ServiceNow.
- Customer Experience Certification (COPC) - COPC Inc.
- Salesforce Certified Business Analyst - Salesforce.
Responsibilities
- Handle both inbound and outbound calls in a blended environment.
- Collect delinquent amounts over the phone or obtain promises of payment.
- Provide quality customer service while pursuing knowledge of skills and tools used in collection efforts.
- Handle inbound customer calls concerning dispute resolution, payments, and sharing statements.
- Provide payment plans based on customer requirements.
- Negotiate with customers to help bring their accounts current.
- Focus on team goals and successes.
- Complete additional training as suggested by management.
Benefits
- Hands-on experience, mentorship, and learning opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
