Sr. Associate - S&M - Customer Success 5B

Genpact • Plano, TX

6d • Hybrid

About The Position

We are seeking a high-energy, digitally savvy Online Sales Executive to join our remote-first sales team. In this role, you will be responsible for managing the entire sales lifecycle—from initial web-inquiry follow-ups and virtual product demonstrations to contract negotiation and final sign-off—entirely through digital channels. The ideal candidate excels at building immediate virtual rapport, thrives in a fast-paced environment, and is comfortable executing a high volume of digital touchpoints daily.

Requirements

• Online retail account management, or remote closing experience with a proven quota-carrying record.
• Superior verbal and written communication, with the specific ability to convey enthusiasm, professionalism, and clarity without face-to-face presence.
• Proficient in using digital tools to present data, handle objections, and navigate screen-sharing presentations fluidly.
• Deep familiarity with CRMs (e.g., Salesforce, HubSpot) and productivity ecosystems (e.g., Slack, Google Workspace, electronic signature tools like DocuSign).
• High level of autonomy and time-management skills to remain productive and hit daily activity metrics in a remote or hybrid environment.
• Ability to quickly pivot messaging based on live analytics, digital consumer behavior, and evolving industry trends.
• Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics
• English (Required)
• Advanced - C1 Language Proficiency

Nice To Haves

• Certified Business Analysis Professional (CBAP) - UpgradUpgrad
• Certified Implementation Specialist - Customer Service Management - ServiceNowServiceNow
• Customer Experience Certification (COPC) - COPC Inc.COPC Inc.
• Salesforce Certified Business Analyst - SalesforceSalesforce

Responsibilities

• Own, track, and advance inbound digital leads, web inquiries, and qualified opportunities through the remote sales cycle.
• Conduct highly engaging, value-driven product demonstrations and proposal presentations via video conferencing platforms (e.g., Zoom, Microsoft Teams).
• Maintain a consistent cadence of phone, email, and social messaging to touch points within targeted digital segments.
• Master remote negotiation strategies, manage virtual decision-making committees, and close deals efficiently using digital transaction tools.
• Ensure 100% data integrity in the CRM, tracking all interactions, deal stages, and forecasting metrics in real time.
• Partner seamlessly with digital marketing teams for lead feedback and customer success teams for smooth digital onboarding.

Benefits

• The approximate annual base compensation range for this position is: 31,200 to 39,000 USD
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level