Sr. Associate Relations Manager

PetSmart • Phoenix, AZ

7d • Hybrid

About The Position

Working within PetSmart’s centralized Associate Relations Team, this role provides associate relations counsel and guidance to PetSmart leaders and associates. It involves developing strong business partnerships with the Phoenix Home Office and regional Human Resources teams, field leaders, and various business partners to share best practices and case knowledge. The role also provides input on department capabilities and develops process efficiencies.

Requirements

• Bachelor's degree in Business, Human Resources or related field from a four-year college or university or minimum of three (3) years of experience in handing multi-unit, or cross-functional associate relations investigations or HR generalist experience.
• An equivalent combination of education and experience may substitute for the minimum qualifications.
• Computer literacy, familiar with business systems functionality and an advanced knowledge of Microsoft Office Suite.
• Must demonstrate skills at analyzing complex issues and multiple data points in order to create recommendations for solutions.
• Must possess ability to create and maintain cross-functional and multi-level relationships.
• Must demonstrate exceptional oral and written communication skills, including demonstrated familiarity with legal terms and regulatory agency language.
• Must be able to handle high volume of work and work under deadlines.
• Must demonstrate critical thinking, organization and time management skills.

Nice To Haves

• PHR or other HR certification, preferred.

Responsibilities

• Advises District Leaders and store leadership on HR policy and procedures, termination decisions, and Coaching to Correct action plans, following PetSmart’s Everyday Performance Management model.
• Provides consultative support and guidance regarding associate relations issues.
• As a subject matter expert, provides training on company programs, policies and procedures, and relevant labor laws to ensure a positive associate relations environment within the business.
• Stays abreast of latest developments in the associate relations management environment to serve as a subject matter expert and consultant on critical associate issues.
• Leads complex and impartial investigations. Interviews witnesses, talks to involved parties, documents appropriately and makes recommendations based on findings.
• Ensures company investigation protocols are followed, appropriate business partners are consulted, and final resolutions are aligned with company policies and mitigate risk.
• Executes with a sense of urgency, organization and prioritization when managing workload and responding to issues.
• Responds in a timely manner to phone calls and emails about associate relations questions or issues; responds and/or directs general Human Resources questions; can range from simple to complex issues.
• Manages database of associate relations issues; identifies trends, conducts root cause analysis and proposes solutions for district/regional/global opportunities in support of business goals.
• Leads communications with business partners and operators, including oral presentations and written communications.
• Develops and maintains relationships within Human Resources centers of excellence, and key business partners, to meet business objectives and support stores.
• Participates in Phoenix Home Office (PHO), Canada Home Office (CHO) and Field HR initiatives, as needed.

Benefits

• Pet friendly environment, bring your pets to work!
• On-site Dog Park
• “Top Dog” gym with equipment, fitness classes, massage therapists and personal trainers
• “Sit & Stay” Café serving fresh breakfast and lunch options
• On-site coffee bar
• “Lil’ Paws” learning center and onsite daycare facility (associate paid)
• Volunteer events with PetSmart Charities

What This Job Offers

• Job Type: Full-time
• Career Level: Senior