Sr. Associate Project Manager - Hotel Operations : Luxury Travel

Capital One • McLean, NY

4d

About The Position

Capital One is seeking a Sr. Associate Project Manager to support its luxury travel hotel operations. The role provides operational support for luxury travel programs and works with internal and external partners to scale and execute well-managed program activities. The position focuses on strengthening, automating, and improving operations, coordinating partner onboarding and post-onboarding initiatives, managing the hotelier portal, and supporting the customer experience journey. It also defines service-level agreements and performance standards for luxury travel partners, tracks commitments, and produces data- and trend-based insights and recommendations.

The role also leads medium- to large-scale, complex, cross-departmental projects. The project manager plans and executes work through feasibility, design, planning, and implementation; manages scope, schedules, budgets, risks, issues, and project impacts; documents progress; and communicates status to stakeholders. Success requires strong organization, attention to detail, solution orientation, communication, collaboration, problem solving, and adaptability.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of project management experience.
• Proven track record in project management and ability to quickly establish structure for managing work.
• Strong communication and partnership skills for interacting with stakeholders at all levels and managing, informing, and influencing outcomes.
• Organizational agility to adapt to changing demands.
• Strong consulting and collaboration skills.
• Strong organizational, detail-oriented, and solution-oriented skills.

Nice To Haves

• Master’s degree or MBA.
• At least 5 years of project management experience.
• At least 1 year of people management experience.
• PMP, Lean, Agile, or Six Sigma certification.
• Strong communication and collaboration skills.
• Strong problem-solving and influencing skills.
• Work experience achieving results with complex projects.

Responsibilities

• Lead medium- to large-scale, complex, cross-departmental projects with direct company impact.
• Drive cross-functional projects according to defined priorities, ensuring deliverables, timelines, and budgets are met.
• Identify, mitigate, and escalate project risks and issues, and manage complex upstream and downstream project impacts.
• Plan, design, manage, and execute project plans through feasibility, design, planning, and implementation.
• Maintain project documentation and use problem-solving skills to ensure plans deliver their intended outcomes.
• Conduct regular project team meetings, document progress, and report project status to stakeholders.
• Partner with project customers to provide strategic and tactical thought partnership that supports delivery.
• Build relationships with key stakeholders to deliver commitments.
• Identify opportunities to improve and streamline business processes.
• Provide operational support for luxury travel programs.
• Work with internal and external partners to scale and execute well-managed aspects of luxury travel programs.
• Identify opportunities to strengthen, automate, and improve program activities.
• Plan and schedule timelines for onboarding and post-onboarding initiatives for luxury travel partners.
• Manage the hotelier portal for the luxury travel program.
• Maintain communication with internal and external partners to manage the customer experience journey for luxury travel partners.
• Define service-level agreements and performance standards for luxury travel partners, and drive implementation and tracking of commitments.
• Produce insights and recommendations based on data and trends.

Benefits

• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.
• Comprehensive health, financial, and other benefits supporting total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior