Sr. Associate Project Manager - Hotel Operations : Luxury Travel

Capital One • McLean, VA

1d • $105,300 - $120,100

About The Position

Capital One is hiring a Sr. Associate Project Manager to provide operational support for luxury travel programs. The role works with internal and external partners to scale and execute program activities, improve and automate operations, and manage the customer experience journey for luxury travel partners. It also includes managing the hotelier portal, planning onboarding and post-onboarding initiatives, setting service-level agreements and performance standards, and using data and trends to produce insights and recommendations.

The position leads medium-to-large, complex, cross-departmental projects with direct business impact. The project manager plans and executes projects from feasibility through implementation, manages scope, timelines, budgets, risks, issues, and dependencies, maintains project documentation, and communicates progress to stakeholders. Success calls for strong organization, attention to detail, solution orientation, communication, collaboration, and adaptability.

Requirements

• Bachelor’s degree or military experience.
• At least 3 years of project management experience.
• Proven project-management track record and ability to quickly establish structure for managing work.
• Strong communication and partnership skills for interacting with stakeholders at all levels and managing, informing, and influencing outcomes.
• Organizational agility to adapt to changing demands.
• Strong consulting and collaboration skills.
• Strong organization, attention to detail, and solution orientation.

Nice To Haves

• Master’s or MBA degree.
• At least 5 years of project management experience.
• At least 1 year of people-management experience.
• PMP, Lean, Agile, or Six Sigma certification.
• Strong communication and collaboration skills.
• Strong problem-solving and influencing skills.
• Work experience achieving results with complex projects.

Responsibilities

• Lead medium-to-large, complex, cross-departmental projects with direct company impact.
• Drive cross-functional projects according to defined priorities and ensure deliverables, timelines, and budgets are met.
• Identify, mitigate, and escalate risks and issues, and manage complex upstream and downstream project impacts.
• Plan, design, manage, and execute project plans from feasibility and design through planning and implementation.
• Maintain project documentation and use problem-solving skills to ensure plans deliver their intended outcomes.
• Conduct regular project-team meetings, document progress, and report project status to stakeholders.
• Partner with project customers to provide strategic and tactical thought partnership and drive delivery.
• Build relationships with key stakeholders to ensure commitments are delivered.
• Identify ways to improve and streamline business processes.
• Provide operational support for luxury travel programs and work with internal and external partners to scale and execute program activities.
• Identify opportunities to strengthen, automate, and improve operational activities.
• Plan and schedule timelines for onboarding and post-onboarding initiatives for luxury travel partners.
• Manage the hotelier portal for the luxury travel program.
• Maintain communications with internal and external partners to manage the customer experience journey for luxury travel partners.
• Define service-level agreements and performance standards for luxury travel partners, and drive implementation and tracking of commitments.
• Produce insights and recommendations based on data and trends.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior