Sr. Associate, Product Management - Customer Resiliency, Offers Payments
About The Position
Product Management at Capital One is a booming, vibrant craft that requires reimagining the status quo, finding value creation opportunities, and driving innovative and sustainable customer experiences through technology. We believe our portfolio of businesses and investments in growth and transformation will result in a company with the scale, brand, capabilities, talent, and values to succeed as the digital revolution transforms our society and our industry. Why Team Customer Resiliency There has never been a better time to work at the heart of Capital One’s mission. After a frenzied few years reacting to the COVID pandemic’s up-ending of millions of customers’ lives, the Card Customer Resiliency team has embarked on an unprecedented journey to modernize our technology, elevate the voice of our most vulnerable customers, and innovate rapidly to define industry norms of what caring for customers truly means. Every member of our team is united in our passion to treat customers with dignity, clarity and respect. We build the experiences that allow struggling customers to responsibly manage their debt and understand what is best for them in the long-run. Approximately 1 in 4 adult Americans has a Capital One or Discover Card at any moment in time. Due to the excellence in underwriting, we provide credit access deeper than any of our competitors. Over 30 million of our Card customers typically go delinquent in a given year, the largest pool of DQ customers in America. Our team cares for these customers in their most vulnerable moments, including job loss, healthcare troubles, natural disasters, and other major life events that lead to financial hardship. Managing credit risk isn’t just about understanding access to credit but holistically understanding what happens when that access doesn’t take the path intended. Team Offers Our offer programs serve as the vital framework through which we empower customers to resolve outstanding balances, frequently by extending significant concessions to those facing the most acute financial pressures. With millions of individuals engaging with these programs annually, your work will directly impact a massive population, guiding them through periods of instability toward a future of sustainable credit health. Operating at the intersection of strategy and execution, this position is dedicated to architecting the sophisticated functional enhancements and destination-state capabilities within our offers ecosystem. You will spearhead the transformation of payment experiences, prioritizing the creation of flexible, transparent, and robust mechanisms that empower customers to honor their financial commitments with confidence. In this capacity, you will serve as the strategic lead for a full-staffed engineering squad, championing agile delivery to bring these essential innovations to life. We are driven by a singular ambition: to fundamentally accelerate our delivery of new relief initiatives while enabling the deep personalization required to meet every customer exactly where they are in their journey. In this role, you’ll learn the essentials of being a product manager, and we’ll invest in you to grow in four key areas: Human Centered You’ll collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design You'll breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test Business Focused Demonstrating a growth mindset, you’ll effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs You’ll own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk Technology Driven You’ll work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology You’ll collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers You’ll deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy Transformational Leadership By actively participating in horizontal forums, you’ll harness a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams You’ll articulate a succinct product roadmap to deliver business value and share with with stakeholders, elevating your team’s results and becoming a product matter expert
Requirements
- Bachelor's degree or military experience
- At least 1 year of product management experience or at least 1 year of experience in product design, agile delivery, business analysis, data science, or software engineering
Nice To Haves
- Bachelor's degree in computer science or engineering
- 1+ years translating business strategy or analysis into consumer facing digital products
- 1+ years of experience working on core product platforms powering digital experiences
- 1+ years working with cross functional teams as a product owner in an agile development process
Responsibilities
- Collaborate with tech teams to build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
- Breakdown business epics into features and further into user stories, driving your team towards lowest effort or Minimal Viable Product (MVP) for a valid feature test
- Effectively use hypothesis-driven assessment of data to ensure your product or feature delivers on real business needs
- Own and prioritize feature development roadmaps, ensuring all necessary processes and procedures are followed to manage risk
- Work autonomously in an agile environment, to conduct research and develop features that utilize new and evolving technology
- Collaborate with designers, technologists, data scientists and subject-matter experts to build cutting edge solutions to help customers
- Deliver well-managed product platforms for customers by seeking to understand technology trends and architecture strategy
- Actively participate in horizontal forums, harnessing a network of trusted relationships among tech teams, designers, key internal stakeholders and partner teams
- Articulate a succinct product roadmap to deliver business value and share with stakeholders, elevating your team’s results and becoming a product matter expert
Benefits
- Comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being
- Performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
