Sr Associate Patient Coordinator - Cornea and Refractive Surgery

The Nebraska Medical Center • Omaha, NE

2d

About The Position

Nebraska Medicine is seeking a Senior Associate Patient Coordinator to support our Cornea & Refractive Surgery team. This role is integral to delivering a high-quality, patient-centered experience in a fast-paced clinical setting. In this highly patient-facing role, you’ll act as a trusted point of contact—meeting with patients after their provider visit, coordinating surgical and pre-operative appointments, and helping them feel informed, comfortable, and confident every step of the way. Many of our patients are pursuing elective vision correction, so delivering a highly personalized, patient-centered experience is essential This position is perfect for someone who is organized, communicates clearly, and can confidently juggle multiple priorities—from in-person interactions to phone calls and complex scheduling. If you enjoy working under pressure, making real-time decisions, and being part of a collaborative, high-performing team, we’d love to meet you. What sets this role apart: Highly patient-facing with meaningful, one-on-one interactions Involvement in surgical scheduling for both clinic and operating room procedures Opportunity to support patients through both medical and elective vision care A dynamic environment that blends customer service, coordination, and clinical support

Requirements

• Minimum of one year of experience in a healthcare customer service environment required.
• High school diploma or equivalent required.
• Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
• Demonstrated verbal and written customer relations skills required.
• Ability to work collaboratively and cooperatively with an interdisciplinary team required.
• Knowledge of medical terminology required.
• Demonstrated analytical, prioritizing and organizational skills required.
• Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

• Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
• Clinical background in assigned area preferred.
• Associates degree in business, healthcare or related field preferred.
• Medical Assistant or Nursing Assistant preferred.
• Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
• Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Responsibilities

• Properly, professionally and sensitively obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel in order to create accurate and sufficiently comprehensive patient charts.
• Coordinate patient referrals to designated clinical programs and services by being a part of and communicating with a team of people tasked with ensuring that patient appointments are timely, accurate and appropriate.
• Register and schedule patients in a customer service oriented, efficient and effective manner and in accordance with department guidelines.
• Complete complex scheduling of multiple appointments and/or services.
• Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
• Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.

Benefits

• Educational Support Enjoy up to $5,000/year in tuition assistance, a 35% discount at Clarkson College, and career advancement opportunities with covered educational costs.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees