Sr Associate Patient Coordinator - Cardiac Surgery

The Nebraska Medical Center•Omaha, NE

1d•Onsite

About The Position

Nebraska Medicine is seeking a talented individual to join their team as a Sr Associate Patient Coordinator - Cardiac Surgery. This full-time, benefits-eligible position involves coordinating patient referrals, registering and scheduling patients, and providing clerical and administrative support within cardiac surgery and related areas. The role emphasizes exceptional care through collaboration and requires strong communication and organizational skills.

Requirements

Minimum of one year of experience in a healthcare customer service environment required.
High school diploma or equivalent required.
Minimum of one year post-secondary education with coursework in business, medical assistant program or nursing assistant program OR equivalent combination of education/experience in customer service or medical scheduling related capacity (one year of education equals one year of experience) required.
Demonstrated verbal and written customer relations skills required.
Ability to work collaboratively and cooperatively with an interdisciplinary team required.
Knowledge of medical terminology required.
Demonstrated analytical, prioritizing and organizational skills required.
Demonstrated ability to provide a high level of customer service to physicians, patients and other internal/external customers required.

Nice To Haves

Experience in a healthcare environment with working knowledge of scheduling or healthcare record collection and registration systems preferred.
Clinical background in assigned area preferred.
Associates degree in business, healthcare or related field preferred.
Medical Assistant or Nursing Assistant preferred.
Previous experience with Microsoft office, data entry and electronic health records programs such as EPIC preferred.
Currently licensed medical assistant, patient care technician or certified nursing assistant (CNA) certificate preferred.

Responsibilities

Obtain and handle medical records by communicating and coordinating with patients, physician offices, hospitals and other medical organizations/personnel to create accurate and comprehensive patient charts.
Coordinate patient referrals to designated clinical programs and services, ensuring patient appointments are timely, accurate, and appropriate.
Register and schedule patients in a customer service-oriented, efficient, and effective manner according to department guidelines.
Complete complex scheduling of multiple appointments and/or services.
Provide clerical support relating to scheduling and/or coordination of various services and surgical procedures within the organization.
Provide administrative support as necessary to all team members in clinic, surgical and procedural areas, as assigned.