Sr. Associate - New Accounts: Plan & Trust Team
About The Position
The Sr. Associate is part of the Plan & Trust Team / COE within the New Accounts department. The role investigates and resolves complex client cases, account issues, operational exceptions, and non-routine inquiries by identifying root causes, evaluating risks and impacts, and analyzing relevant information. It presents findings and actionable recommendations to leaders and stakeholders, interprets New Accounts procedures and documentation requirements, and applies applicable regulatory and compliance standards. The associate recognizes operational, client, financial, regulatory, and reputational risks and escalates issues through appropriate channels when needed. The role handles varied inquiries by phone, email, or mail, resolving complex matters within the associate’s authority and escalating heightened-risk matters. It also initiates internal and external contact to communicate requests, provide instructions, or obtain information on behalf of a senior colleague. The associate supports team effectiveness through knowledge sharing, peer guidance, training, onboarding, cross-training, and reinforcement of process changes as business needs require. Additional work includes creating, updating, and supporting Microsoft documents, databases, and departmental systems, as well as carrying out complex or non-routine client service activities. The workstyle is hybrid. The associate is expected to work from a Raymond James office location at least three days per week, including either Monday or Friday. Travel is less than 25%.
Requirements
- High school education completed.
- General experience of 7 to 12 months.
- Achieve thoroughness and accuracy when accomplishing tasks.
- Receive, monitor, and support assigned customers.
- Understand and effectively operate client management systems.
- Communicate ideas, requests, plans, and policies clearly and effectively verbally.
- Recognize when independent action is appropriate and when consultation or escalation is required.
- Adapt to changes in systems, procedures, account types, workflows, and organizational priorities.
Responsibilities
- Investigate and resolve complex client cases, account issues, operational exceptions, and non-routine inquiries by determining root causes, assessing risks and impacts, and analyzing relevant information.
- Present findings and actionable recommendations to leaders and stakeholders to support informed decisions and continuous improvement.
- Interpret New Accounts procedures and documentation requirements and apply applicable regulatory and compliance standards.
- Recognize operational, client, financial, regulatory, and reputational risks, escalating matters through appropriate channels when needed.
- Respond to inquiries by phone, email, or mail, resolving complex matters within authority and escalating heightened-risk matters.
- Initiate internal and external contact to convey requests, provide instructions, or obtain information on behalf of a senior colleague.
- Share knowledge, provide peer guidance, and assist with training, onboarding, cross-training, or reinforcement of process changes as business needs require.
- Produce and update Microsoft documents, databases, and other departmental systems, and provide best-practice support for them.
- Carry out client service activities, including handling complex or non-routine client cases and inquiries.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Critical illness insurance
- Accident insurance
- Disability benefits
- Retirement savings
- Paid time off, including vacation, holidays, and sick leave
- Parental leave
- Additional compensation may include cash or equity, discretionary bonuses, or commissions
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
