Sr. Associate - Enterprise Applications

Hines•Houston, TX

About The Position

Hines is seeking a proactive, execution-oriented Sr. Associate, Enterprise Applications to own and advance a portfolio of business-critical technology platforms. The role combines application ownership, technical problem-solving, business partnership, and delivery leadership. The successful candidate will work across business functions, IT, and external vendors to improve application performance, simplify processes, deliver integrations, and shape a scalable, secure enterprise application landscape. The position reports to the Director of Enterprise Applications and supervises an administrator team of at least one other team member. The role covers end-to-end ownership of assigned enterprise applications, including roadmap, configuration, adoption, performance, lifecycle, controls, and continuous improvement. It leads implementations, enhancements, upgrades, integrations, and cross-functional projects, and partners with business stakeholders to map workflows and design practical solutions. The Sr. Associate also supports application operations, vendor relationships, data quality, responsible AI adoption, security, privacy, and regulatory compliance, while guiding administrators, analysts, and external partners and tracking operational and project outcomes.

Requirements

Understanding of application security, data governance, privacy, change management, and IT service management practices.
Bachelor’s degree in computer science, information systems, business technology, or a related discipline preferred; equivalent professional experience is considered.
At least 8 years of relevant IT, enterprise applications, business systems, or technology delivery experience; equivalent demonstrated expertise is considered.
At least 5 years of experience supervising a team of administrators, analysts, and/or outsourced partners.
Proven ownership of enterprise SaaS or business-critical applications, including implementations, enhancements, production support, and vendor coordination.
Working knowledge of system integrations, APIs, middleware, identity/access management, and enterprise data flows.
Experience leading cross-functional initiatives and coordinating internal teams or external partners.
Strong analytical judgment, communication, stakeholder management, and ability to balance competing priorities with minimal oversight.
Familiarity with IT service management frameworks such as ITIL and enterprise application support processes.
Ability to bridge technical and business needs effectively.
Experience with enterprise IT projects and diverse technologies.
Excellent communication and organizational skills.

Nice To Haves

Formal people management experience.
Experience with CRM platforms, particularly Salesforce, including Sales Cloud, reporting, workflows, integrations, and platform governance; comparable enterprise CRM experience is also valued.
Experience with real estate and investment-management applications or workflows, including investor relations, fundraising, investment management, asset/property management, leasing, and finance.
Familiarity with ARGUS, Juniper Square, Anduin, Yardi, or JD Edwards.
Practical exposure to AI-enabled enterprise capabilities, including generative AI, copilots, agentic workflows, intelligent automation, and responsible deployment governance.
Experience assessing SaaS portfolios, identifying overlapping capabilities, improving data quality, and optimizing vendor spend.

Responsibilities

Own assigned enterprise applications end to end, including roadmap, configuration, adoption, performance, lifecycle, controls, and continuous improvement.
Partner with the Director to translate business priorities into practical application strategies and measurable delivery plans.
Supervise an administrator team of at least one other team member and provide support and guidance to team members.
Lead implementations, enhancements, upgrades, integrations, and cross-functional projects from discovery and requirements through testing, rollout, and stabilization.
Work with business stakeholders and the Business Transformation Group to map workflows, challenge inefficient processes, and design solutions that use existing platforms before introducing new tools.
Collaborate with architecture, engineering, data, security, and support teams to ensure reliable APIs, integrations, data flows, access controls, and interoperability.
Act as an escalation point for complex application issues, identify root causes, coordinate vendor resolution, and reduce recurring incidents.
Manage vendor relationships, service performance, product roadmaps, licensing considerations, and enhancement opportunities.
Evaluate emerging capabilities, including generative AI, AI agents, workflow automation, low-code tools, and intelligent document processing, for practical and governed business use cases.
Champion data quality, responsible AI adoption, privacy, security, and regulatory requirements, including the protection of personal and confidential information.
Guide administrators, analysts, and external partners; set priorities, communicate clearly, and drive accountability for outcomes.
Define and track operational and project measures such as adoption, service quality, delivery milestones, risk reduction, and efficiency gains.