Sr. Associate Engineer - ITSM Analysis & Resiliency

Travelers • Hartford, CT

1d • $81,500 - $134,500 • Hybrid

About The Position

We're looking for a Technology Engineer – ITSM Analysis & Resiliency to join our Enterprise Technology Services team in Hartford, CT (hybrid). In this role, you'll analyze incident trends and data across a broad set of technologies to drive improvements in the stability and resiliency of critical enterprise systems. You'll translate complex technical findings into clear, executive-ready presentations and reports that inform decision-making at various levels of leadership. The ideal candidate brings strong data analytics skills (Excel, PowerPoint), a self-driven work style, and a comfort with AI tools and prompt engineering to accelerate analysis and output quality. You'll collaborate broadly across ETS and business partners while working with a high degree of autonomy and accountability. Applicants must be authorized to work for ANY employer in the US. The company does not sponsor/support H-1B petitions, TN, or Forms I-983/STEM OPT, this this role.

Requirements

• Strong proficiency with data analytics tools including Microsoft Excel, Power BI, and PowerPoint; experience with additional analytics or visualization platforms a plus.
• Three years of experience in Technology preferred.
• Knowledge of infrastructure technologies such as Network, Database, Server, Storage, Cloud, as well as Operating Systems and software etc. preferred.
• Knowledge of IT service management process discipline; ITIL familiarity a plus but not required.
• Champion of AI adoption, and usage.
• Bachelor’s degree in computer science, related STEM field, or its equivalent in work experience plus 1 year of technology operations or related engineering experience.

Nice To Haves

• Experience with additional analytics or visualization platforms a plus.
• Knowledge of infrastructure technologies such as Network, Database, Server, Storage, Cloud, as well as Operating Systems and software etc. preferred.
• ITIL familiarity a plus but not required.

Responsibilities

• Conduct data analysis across a broad set of information to drive improvements in the stability and resiliency of key technologies that support the Company and its Lines of Business (LOBs).
• Perform trending and analysis of technology incidents, evaluating and making recommendations regarding themes and candidates for deeper analysis and root cause investigation.
• Complete data analysis across a broad set of information using Excel and other available tools to find common patterns/trends.
• Analyze data in aggregate to identify broader issues, including those that may be less obvious.
• Conduct deep Root Cause Analysis to identify the true source of problems (using tools like the 5 Whys).
• Uncover and drive lessons learned.
• Problem-solve and collaborate with other teams to uncover and assess information.
• Identify ways to use automation for analysis and to drive solutions.
• Exhibit natural curiosity and look for creative ways to obtain information to help solve problems.
• Seek and identify practical solutions to recurring problems and remediation of systemic root causes.
• Effectively identify proactive ways to detect and prevent issues.
• Use team best practices, standards, and templates.
• Translate complex technical findings into concise, actionable messages tailored to different levels of leadership; know what to say, what to leave out, and how to frame the “so what.”
• Craft executive-ready presentations and reports using data visualizations, diagrams, and structured narratives that tell a clear story and drive informed decision-making.
• Demonstrated familiarity with AI tools (e.g., generative AI assistants) and the ability to craft effective prompts to accelerate analysis, synthesize large data sets, and produce polished written outputs.
• Actively explore and advocate for responsible AI adoption within the team to improve efficiency and the quality of analytical outputs.
• Takes initiative without waiting to be directed; proactively identifies gaps, pursues answers, and drives work to completion with a high degree of personal accountability.
• Continuously seeks to grow skills and knowledge, independently identifying and learning tools or techniques needed to stay effective and ahead of emerging challenges.
• Effectively negotiate with others and drive positive outcomes.
• Work well with others (both within and outside the team, within ETS, and with other partners) to implement solutions that drive improved stability and resiliency of core technologies used across the Enterprise.
• Self-motivated and self-directed; comfortably navigates ambiguity and independently identifies the skills, information, and approaches needed to succeed without waiting for guidance.
• Drive continuous improvement using a minimum viable product mindset and a fail-fast approach.
• Prioritize work and manage work efforts within established objectives and priorities.
• Adhere to established quality control and security protocols.
• Provide division, department, and business area management with timely and accurate information regarding the status and performance of assigned work efforts.
• Perform other duties as assigned.

Benefits

• Health Insurance: Employees and their eligible family members – including spouses, domestic partners, and children – are eligible for coverage from the first day of employment.
• Retirement: Travelers matches your 401(k) contributions dollar-for-dollar up to your first 5% of eligible pay, subject to an annual maximum. If you have student loan debt, you can enroll in the Paying it Forward Savings Program. When you make a payment toward your student loan, Travelers will make an annual contribution into your 401(k) account. You are also eligible for a Pension Plan that is 100% funded by Travelers.
• Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off annually, plus nine paid company Holidays.
• Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
• Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree