Sr. Associate, Customer Acceptance & Fraud

First National Bank of Omaha•Omaha, NE

3d•Hybrid

About The Position

The Sr. Associate is expected to be a subject matter expert in compliance monitoring and regulatory risk management, accountable for a comprehensive range of assignments related to maintaining strong compliance standards across all Banking business lines. This role will be responsible for monitoring, reporting, investigating, and conducting complex data analysis to identify compliance trends and implement strategic solutions to address Sales Practice, Fair Banking, and UDAAP (Unfair, Deceptive, or Abusive Acts or Practices) requirements. This position is critical in building and maintaining collaborative relationships with the Bank's Second Line of Defense, particularly Corporate Compliance, to ensure operational excellence and regulatory adherence across the enterprise.

Requirements

Bachelor's degree or equivalent experience
3-5 years of compliance or risk experience within banking or financial services, with demonstrated expertise in compliance and investigations
Strong analytical skills with proven ability to conduct complex data analysis and translate findings into actionable business insights
Demonstrated experience in regulatory compliance monitoring, reporting, and investigation processes
Excellent project management skills with ability to manage multiple priorities and competing deadlines while maintaining attention to detail
Strong written and verbal communication skills with ability to present complex compliance matters to various audiences, including senior management
Proven ability to build and maintain collaborative relationships across multiple business lines and risk functions
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) with advanced Excel capabilities for data analysis
Experience with compliance monitoring tools and data analytics platforms
Experience in the use of LLMs and GenAI, with a willingness to use and incorporate into daily workstream.
Knowledge of banking regulations and compliance requirements applicable to banking products, services and operations
Strong problem-solving skills with ability to develop creative solutions to compliance challenges
Unrestricted work authorization and not require future sponsorship.

Nice To Haves

Experience working with Second Line of Defense functions and regulatory examination processes
Professional certifications in compliance or risk management (CRCM, CAMS, or similar)
Experience and knowledge of regulatory guidance from OCC, FDIC, CFPB, and other applicable regulatory agencies
Previous experience in investigation management and corrective action planning
Strong understanding of consumer protection laws and fair lending requirements

Responsibilities

Monitor compliance performance across all Banking business lines for Sales Practice, Fair Banking, and UDAAP requirements.
Develop comprehensive reporting frameworks to track compliance metrics and present findings to management and stakeholders.
Conduct sophisticated data analysis to identify emerging compliance trends, potential regulatory risks, and areas of concern.
Utilize analytical tools to assess compliance performance and recommend strategic adjustments to policies, procedures, and controls.
Lead investigations into potential compliance violations, coordinating with internal stakeholders and documenting findings.
Recommend corrective actions and monitor implementation to ensure effective resolution.
Build and maintain strong working relationships with Corporate Compliance and other Second Line risk functions.
Serve as primary liaison for compliance-related matters and coordinate joint initiatives to strengthen the control environment.
Stay current on regulatory developments, industry guidance, and supervisory expectations.
Assess the impact of regulatory changes on Banking First Line operations and recommend necessary policy or procedural updates.
Partner with business units to implement compliance strategies and enhancements.
Ensure new processes and controls are effectively integrated into existing frameworks while maintaining operational efficiency.
Identify, assess, and document key compliance risks.
Conduct independent testing of controls and recommend improvements to strengthen the compliance management framework.
Provide clear and concise communication to various audiences, including senior leadership, regarding compliance performance, emerging risks, and recommended actions.
Continuously evaluate compliance processes for effectiveness and efficiency opportunities.
Recommend and implement improvements to enhance compliance monitoring and reporting capabilities.
Lead and support special compliance and risk projects as assigned.
Provide subject matter expertise during regulatory examinations and internal audits, including analysis of findings and development of remediation plans.