Sr Associate, Claim Representative - Operations

SCOR • Charlotte, NC

7d

About The Position

This role ensures timely and accurate processing of claims, supports internal and external audits, and contributes to operational efficiency. The Sr. Associate works cross-functionally to resolve issues and maintain high standards of data integrity and client service. In addition, this role provides day‑to‑day oversight of the document function, including Document Capture and Document Indexing, ensuring that document workflows, quality assurance, and processing standards are consistently met. The Sr. Associate partners closely with document operations staff, providing guidance, identifying issues, and ensuring readiness for downstream claim processing.

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.

Requirements

• Timely and accurate processing of claims
• Support internal and external audits
• Operational efficiency
• Cross-functional collaboration to resolve issues
• High standards of data integrity and client service
• Day-to-day oversight of document function (Document Capture and Document Indexing)
• Ensuring document workflows, quality assurance, and processing standards are met
• Partnering with document operations staff
• Providing guidance to document operations staff
• Identifying issues within document operations
• Ensuring readiness for downstream claim processing

Responsibilities

• Ensures timely and accurate processing of claims.
• Supports internal and external audits.
• Contributes to operational efficiency.
• Works cross-functionally to resolve issues and maintain high standards of data integrity and client service.
• Provides day-to-day oversight of the document function, including Document Capture and Document Indexing.
• Ensures that document workflows, quality assurance, and processing standards are consistently met.
• Partners closely with document operations staff, providing guidance, identifying issues, and ensuring readiness for downstream claim processing.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed