Sr Assoc Quality Auditor - Long Term Disability

Lincoln Financial•Charlotte, NC

10d•$59,250 - $94,800•Remote

About The Position

We are excited to bring on a Sr. Associate Quality Auditor - Long Term Disability, to our growing team within Workplace Solutions! This position will perform and deliver on routine assignments/projects while simultaneously leveraging and applying knowledge of their assigned area(s) of responsibility. They are responsible for developing and conducting internal quality assurance and control reviews.

Requirements

4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's) (Minimum Required)
3+ Years of LTD claims experience that directly aligns with the specific responsibilities of this role. (Required)

Responsibilities

Conduct quality assurance reviews and audits to identify trends, performance gaps, and customer experience opportunities.
Conduct PG reviews to identify trends, performance gaps, and customer experience opportunities.
Identify internal control weaknesses, process gaps, and business risks, including potential financial impacts.
Recommend and support corrective actions to strengthen controls and improve outcomes.
Analyze performance trends, audit results, and operational data to identify root causes and areas for improvement.
Recommend process enhancements, procedural changes, and performance improvement strategies.
Identify training needs and develop solutions to address knowledge or skill gaps.
Partner with leadership, finance, training, and operational teams to address identified risks and control deficiencies.
Communicate findings, recommendations, and action plans to key stakeholders.
Monitor remediation efforts to ensure successful and sustainable resolution of issues.
Serve as a subject matter expert and resource for escalated quality and service-related concerns.
Share technical knowledge and best practices with team members.
Develop, maintain, and deliver quality assurance documentation, training materials, and educational resources to improve performance and compliance.