Full-Time Sr Assistant Supervisor Food Service Experience - Hershey's Chocolate World

The Hershey Company•Lower Swatara Township, PA

4d•Onsite

About The Position

Hershey’s Chocolate World is the most popular brand experience in the world, attracting nearly four million guests annually to its location in Hershey, Pennsylvania. Guests visit to experience attractions, dine in the food court, and shop for souvenirs and treats. The mission of Hershey's Chocolate World is to create extraordinary impressions through its people, and this role is key to bringing that mission to life. This is a Full-Time hourly position located in Hershey, Pennsylvania. The company will not provide relocation assistance. With a focus on guest experience, the Full-Time Senior Assistant Supervisor of Food Service Experience is a leader in guest service. This position sets the tone for the Food Service team by demonstrating superior guest service and coaching team members to maximize guest engagement. The Full-Time Senior Assistant Supervisor - Foods is responsible for maximizing sales and supervising the day-to-day operations of Hershey’s Chocolate World (HCW) Hershey’s Food Service area, which includes Ice Cream, S’mores, Bakery, and the Food Hall. The incumbent must balance superior customer service with Hershey’s Food Service sales. Responsibilities include direct PT Flex-Force employee supervision, zoning, coaching, training, tracking attendance/tardiness, and supporting performance appraisals. The role also involves making operational decisions and food display adjustments. The Full-Time Senior Assistant Supervisor - Foods is responsible for maintaining bakery and food displays to Global Hershey’s Kitchens standards, as well as ensuring food safety and sanitation in all areas. The incumbent participates in weekly Hershey’s Kitchens staff meetings and provides insights on consumer feedback.

Requirements

Must maintain a neat appearance and meet uniform standards.
Must be able to walk and stand for 8 hours.
Must be able to sit for 2 hours.
Must be able to push, pull, carry, and lift 25-50 pounds.
Requires repetitive motion of the hands, wrists, and forearms.
Requires bending, stooping, lifting, and twisting.
May require initial morning set up of stanchions and movement of fixtures.
Must have basic math skills to add and subtract inventory.
Must be able to operate a cash register.
Must have basic Microsoft Office computer skills.
Must have leadership skills in teamwork, employee motivation, coaching, and time management.
Must have supervisory skills.
Excellent verbal and written communication and customer service skills.
Ability to interact with all levels of people and be able to effectively collaborate.
Attention to detail.
Ability to prioritize.
Ability to meet tight deadlines and have good follow-through.
Ability to work under pressure and have problem-solving skills.
Ability to remain calm and handle crisis situations with urgency.
High school diploma or GED equivalent is required.
2 years of supervisory experience in customer service and operations management preferably in retail, restaurants, hospitality or equivalent is required.

Nice To Haves

Bar service experience is strongly preferred but not required.
Scheduling experience is preferred but not required.

Responsibilities

Through observation and demonstration, effectively coach all part-time flex force attraction team members to maximize guest engagement.
Communicate to all employees ensuring they are knowledgeable about attractions, promotions, marketing initiatives, and complex special events that impact the team.
Facilitate employee training including appropriate coaching and counseling where needed and guest service training to ensure employees can provide the best possible guest service.
Conduct pre-shift meetings, check-in employees at start of shift, ensure all are in proper uniform, and ensure breaks are taken in accordance with policy guidelines.
Facilitate employee rewards and recognition programs by taking the leadership role and demonstrating best practices.
Participate in Part-Time Flex Force annual performance feedback process.
Facilitate attendance disciplinary process.
Ensure efficient day-to-day operations of the Food Hall and Bakery.
Strive for sales excellence and results.
Support Food Hall and Bakery locations as needed.
Support part-time labor planning for business needs.
Support future Hershey's Kitchens and Food Service development and execution.
Responsible for ensuring the ready to serve food and bakery items are merchandised in a consistent manner.
Monitor inventory levels and coordinate communication of need with bakery and kitchen production.
Responsible for continuously walking the floor to deliver a high-level of consumer engagement and meet sales goals while maintaining and elevating The Hershey Company brand reputation.
Responsible for ensuring adequate staffing to meet the needs of the business which includes adjusting schedules to ensure appropriate coverage within budget.
Responsible for crowd control and queuing at food and bakery locations.
Responsible for monitoring and adjusting show times as needed.