Sr. Area Manager

PLANET FITNESS•Port Charlotte, FL

6d•Hybrid

About The Position

The Senior Area Manager will be responsible for the oversight of gym operations to ensure an exceptional “Judgement Free” member experience as well as a financially successful market ranging between 5 to 10 locations. The Sr. Area Manager will be accountable for leading a team of General Managers and their employees in a positive, motivating manner with continuous assistance in employee training and development, driving revenue and profitability, while ensuring brand standards are being met.

Requirements

Minimum 1 year of managerial experience in a customer facing retail environment
A High School Diploma Or Equivalent is required
Must be able to travel and handle overnight trips
Backup support for any Management on vacation or out for any reason
Must possess strong time management, prioritization, communication, and presentation skills
Ability to collaborate with all levels of individuals within the company
Familiarity with Microsoft Office applications (Microsoft Word, Microsoft Excel)
Current CPR Certification required or willingness to get certified upon hire
A valid driver's license and acceptable driving record

Nice To Haves

A Bachelor's Degree or four years supervisory or manager experience preferred

Responsibilities

Build, manage, and uphold Planet Fitness and Easy Mile Fitness core values and culture for each club
Ensure each club has a welcoming atmosphere for all members, prospective members and guests through fantastic customer service
Monitor and facilitate the resolution of all customer complaints in a timely manner
Ensure operations level KPIs are being met or exceeded to provide best-in-class operations
Identify areas of opportunity in each club and develop action plans to make the needed improvements
Leads the operational component of opening new, remodeled, or relocated clubs, including presale and local marketing efforts
Escalate facility and maintenance issues as necessary to ensure timely completion of all requests
Ensure proper club staffing plans for each club location are implemented including recruiting, hiring, and training staff across General Managers, Assistant Managers, Member Service Representatives, and Trainers
Oversee General Manager and Assistant General Manager development including leading and participating in managerial summits, mentoring and coaching, inclusive of performance evaluations
Ensure club leaders can manage conflict in a timely, respectful, and fair manner
Ensure that all Planet Fitness and Easy Mile Fitness policies and procedures are upheld