Sr Application Operations Engineer

GE Aerospace•Indianapolis, IN

1d•Onsite

About The Position

We are seeking a Senior Application Operations Engineer to support machine connectivity, DNC program implementation, and shop floor data visualization solutions, including tools such as Info Connect and Spotfire (subject to change). This role supports and maintains multiple user- and customer-facing applications, data platforms, and related services to ensure high availability and strong performance. The ideal candidate is adaptable, eager to learn, and comfortable working in a fast-paced manufacturing environment.

Requirements

Bachelor’s degree from an accredited college or university with at least 2 years of professional experience, OR Associate degree with at least 5 years of professional experience, OR High school diploma / GED with at least 7 years of professional experience
Legal authorization to work in the U.S. is required
This employer will not sponsor employment visas now or in the future for this role
Ability to prove that you meet the status of a U.S. Person as one of the following: U.S. lawful permanent resident, U.S. Citizen, have been granted asylee or refugee status (i.e., a protected individual under the Immigration and Naturalization Act, 8 U.S.C. 1324b(a)(3)).

Nice To Haves

Technical Experience with relevant applications or products
Understanding of how to set and drive technical direction
Familiarity with gathering functional requirements
Knowledge of technical standards and how to apply them to project work
Interest in current and emerging technologies through training, work experience, or industry involvement
Understanding of cross-functional business concepts, priorities, and organizational dynamics
Ability to coach and mentor team members
Awareness of hardware and software cost considerations
Ability to deliver work on time and within budget
Skill in identifying and escalating issues, risks, and benefits
Ability to support change initiatives through implementation and feedback
High energy and enthusiasm in a rapidly changing environment
Strong customer focus and relationship-building skills
Change-oriented mindset with a focus on continuous improvement
Ability to work effectively with global teams, both independently and collaboratively
Sound judgment in routine decision-making
Open-mindedness to new ideas and alternative solutions
Ability to resolve day-to-day implementation issues and escalate larger concerns as needed
Strong analytical, problem-solving, and communication skills

Responsibilities

Perform daily application maintenance, processing, and user support
Respond to and coordinate support cases from application users and customers
Troubleshoot application alerts using monitoring tools; resolve or escalate per SOPs
Lead customer communications during critical incidents and facilitate retrospectives
Improve customer satisfaction through stronger support quality, knowledge sharing, and training
Drive root cause investigations and implement corrective actions and improvements
Lead projects that enhance customer experience, application performance, or operational processes
Create and maintain end-user support documentation and knowledge articles
Plan proactively for upcoming system or process changes
Mentor and guide team members
Train support teams on new or updated processes and services
Collaborate with cross-functional stakeholders and support teams
Ensure support readiness and availability
Identify and implement automation opportunities for end-user self-service
Coordinate with vendors and internal technical support teams
Partner with product and service owners on new service introductions, changes, and operational transitions
Manage supplier relationships to improve support outcomes and reduce vendor escalations