Sr. Application Administrator/ Software Engineer

Paychex•Town of Webster, NY

3d•Hybrid

About The Position

As a Sr. Application Administrator/Software Engineer, you will join the RocIT Science team supporting and enhancing a portfolio of enterprise applications and platforms. This role combines application engineering, operational support, automation, and continuous improvement. You will help maintain critical business systems, reduce operational toil through automation, and contribute to modernization initiatives across the application portfolio. The Enterprise Application portfolio includes Oracle E-Business Suite, Vertex, WebCenter, Frontier, SAP Business Objects, Alteryx, R-Studio, Staffbase, Ivo Assistant, Tability, and OAM SSO. This role is ideal for engineers who enjoy solving operational and technical challenges while helping modernize enterprise platforms. Success in this role requires strong troubleshooting skills, a mindset for automation, and a willingness to learn new technologies, including AI-enabled tools, to improve how technology services are delivered across the organization. You will contribute to supporting a portfolio of business-critical platforms while helping the team expand automation, improve reliability, and deliver modernization initiatives that support enterprise priorities.

Requirements

Bachelor's degree in Information Technology or a related field, or equivalent practical experience.
Experience supporting enterprise applications or business-critical platforms in a production environment.
Experience using AI-assisted tools such as Copilot, ChatGPT, Claude, or similar technologies to improve development, troubleshooting, documentation, or operational workflows.
Passion for automation and continuous improvement.
Proficiency with Linux administration, Python, and shell scripting.
Knowledge of networking fundamentals, including firewalls, load balancers, and TLS/SSL certificates.
Experience with authentication technologies including Active Directory, Single Sign-On (SSO), OAuth, and related protocols.
Experience with APIs, integrations, REST services, or other web service technologies.
Strong troubleshooting, analytical, and problem-solving skills.

Nice To Haves

Experience with Oracle ERP, Oracle E-Business Suite, or other enterprise SaaS applications.
Experience with Java, JavaScript, HTML, XML, and JSON.
Knowledge of Agile development methodologies.
Understanding of Enterprise Data Architecture principles and best practices.
Experience with Oracle Database and PL/SQL.
Cloud platform experience or foundational certification (Oracle, AWS, or Azure).

Responsibilities

Ensure application availability, performance, and reliability by monitoring systems, resolving production issues, and implementing automation that reduces manual support effort. Use AI-enabled tools and observability solutions to improve incident detection and response.
Evaluate and apply AI, automation, and development technologies that improve team productivity, operational efficiency, and user experience. Identify opportunities to address technical debt and improve platform sustainability.
Develop and maintain documentation, knowledge articles, operational runbooks, and support materials. Use AI-assisted tools where appropriate to improve documentation quality, accessibility, and maintenance.
Provide third-level support for complex application and platform issues. Develop automation, scripts, and knowledge assets that improve resolution times and reduce recurring operational work.
Actively participate in documentation best practices, cross-training, knowledge sharing, and continuous learning across the team.
Build and maintain solutions that align with company support, change, security, and operational processes. Identify repetitive activities and automate them where practical.
Serve as a primary technical contact for vendor-supported applications, assisting with issue resolution, product upgrades, and roadmap discussions.
Manage development, test, and production environments, coordinating application upgrades, patching activities, certificate renewals, and environment refreshes.
Participate in application modernization, platform upgrades, patching, certificate management, vulnerability remediation, and other operational improvement initiatives across the application portfolio.