Sr. Analytics Manager, CX & Operations

3 Day Blinds (Corporate) • Irvine, CA

18h • $125,000 - $160,000 • Hybrid

About The Position

The Operations & Analytics Sr. Manager is the analytical and operating partner to the CX & Operations leadership team. The role creates transparency into business performance, identifies the operational and economic drivers behind results, and turns complex data into clear, compelling stories that drive decisions and action.

This is not a traditional reporting role. The position works directly with functional leadership to form a point of view from performance data and translate it into executive-ready narratives and presentations that explain what is happening, why it matters, and what should happen next. The role combines business judgment, data storytelling, AI, and technology to support faster, better decisions and drive priority initiatives through measurable results.

The position offers direct exposure to CX & Operations leadership and a broad view of the Post Sales customer journey. It combines analytical and AI fluency with operating ownership, including building the reporting and insights capability that supports the function’s decision-making.

Requirements

• Bachelor's degree in Business, Analytics, Finance, Economics, or a related field.
• At least 6 years of experience in analytics, business performance, FP&A, business operations, or management consulting.
• Strong technical skills in SQL, advanced Excel, and Power BI or a comparable business intelligence tool.
• Hands-on experience using AI and automation to accelerate analysis and reduce manual work.
• Strong financial acumen and ability to build a business case from imperfect data.
• Excellent executive communication and presentation skills.
• Track record of driving measurable results across teams without direct authority.

Nice To Haves

• Experience with Salesforce.
• Experience with cloud data platforms.

Responsibilities

• Translate data insights into clear recommendations about what CX & Operations should act on next.
• Develop forecasts, scenarios, and capacity models that estimate the impact, cost, and ROI of proposed initiatives.
• Own selected priority initiatives end to end, from analysis through implementation, with clear milestones and measured results.
• Use SQL, Power BI, AI tools, and automation to analyze performance, uncover drivers, and build scalable reporting.
• Turn complex data and analysis into clear, executive-ready narratives and presentations that drive decisions.
• Coordinate execution across CX, Installation, Production, and Finance without relying on formal authority.
• Build a trusted, actionable view of performance so leaders understand what is driving results.
• Identify risks and opportunities earlier, accelerate decision-making, and translate insights into measurable business impact.
• Reduce manual reporting through automation and AI, enabling greater focus on customer experience, productivity, operational performance, and cost.

Benefits

• Generous benefits package, including medical, dental, vision, life, and disability coverage.
• Company culture that prioritizes internal development and professional growth.
• Paid time off.
• 401(k) plan with employer matching.
• Paid parental leave.
• Wellness programs.
• Product discounts.
• Annual base salary range of $125,000–$160,000.
• Bonus target range of 20%–30%.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior