Sr. Analyst - Toyota Guest Experience

Toyota North America • Plano, TX

1d

About The Position

Toyota’s eCommerce Sales Department is looking for a self-starting and highly-motivated eCommerce Program Senior Analyst. The primary responsibility of this role is to increase Toyota dealer participation in our ecommerce program and assist program enrolled dealers with growing their ecommerce sales of Toyota OE parts and accessories. This individual will work closely with our Toyota Sales Regions, Private Distributors, OneTech, Digital Innovations, Marketing Analytics and both internal and external marketing teams and agencies.

Requirements

• BS/BA in Business, Marketing, eCommerce or related field or equivalent work-related experience
• Experience in and knowledge of agile work framework
• 2+ years of eCommerce or Digital Retailing experience
• Proficient in MS Office Suite Programs (Word, Excel, PowerPoint, Outlook)
• Prior experience showing strong written and verbal communication skills, with the ability to build relationships and negotiate effectively
• Prior experience understanding business drivers and developing goals and strategies accordingly
• Prior experience managing multiple projects simultaneously
• Ability to clearly communicate and present strategy and operations to all levels of the organization and external stakeholders
• Availability to travel up to 20% of the time (including overnight travel)

Nice To Haves

• Experience in Fixed Operations, specifically in parts and accessories sales
• Toyota regional field experience

Responsibilities

• This role is a guiding force in growing Toyota parts and accessory e-commerce sales for the appropriate Toyota share of the billion-dollar parts and accessory online market
• Responsible for the management of Regional, PD and Dealer relationships, as it pertains to new dealer onboarding and overall growth of Toyota Parts Center Online (TPCO) e-commerce program
• Serve as lead for creating and delivering all necessary Regional/Dealer training and communications to support field awareness and sales growth
• Collaborating with Digital Innovation Product Owners to develop and rollout strategies for program and site enhancements, along with A/B testing
• Own business relationships with applicable business partners and vendors to maintain desired support levels
• Develop and execute online promotions at the national, regional, and dealer levels
• Co-manage Tier 3 SEM program

Benefits

• A work environment built on teamwork, flexibility, and respect
• Professional growth and development programs to help advance your career, as well as tuition reimbursement
• Team Member Vehicle Purchase Discount
• Toyota Team Member Lease Vehicle Program (if applicable)
• Comprehensive health care and wellness plans for your entire family
• Toyota 401(k) Savings Plan featuring a company match, as well as an annual retirement contribution from Toyota regardless of whether you contribute
• Paid holidays and paid time off
• Referral services related to prenatal services, adoption, childcare, schools, and more
• Tax Advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Associate degree