Sr. Analyst, Provisioning Operations

Adobe•San Jose, CA

About The Position

In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and collaborators through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We prioritize diversity, inclusion, and continuous growth and learning within our organization.

Requirements

Subject matter expert (SME) knowledge in provisioning enterprise products
Experience in operationalizing strategic plans for new product offerings (GTMs)
Ability to test, adopt, document, and communicate necessary changes
Experience managing contractor resources
Experience leading and participating in large cross-functional teams
Experience in maintaining backlog of new GTMs, supporting release timelines, driving testing efforts, and delivering knowledge transfer
Ability to address customer concerns and investigate product-specific challenges
Experience in scaling business through automation, including identifying ideas, partnering with technical teams, testing solutions, and leading enablement and organizational change
Proficiency in crafting and maintaining documentation such as job procedures, corporate policies, process flows, FAQs, and new hire onboarding documentation

Responsibilities

Team up with subject matter experts (SME's) to learn about our organization's processes and systems, specifically in the areas of provisioning enterprise products
Operationalize strategic plans for new product offerings (GTMs) by testing, adopting, documenting, and communicating necessary changes
Manage contractor resources, assigning GTM based on experience and balancing workload across the team
Lead and participate in large cross functional teams, driving the conversation around provisioning impact
In partnership with multiple internal operations teams, engineering and product management, maintain backlog of new GTMs, support release timelines, drive testing efforts, and deliver knowledge transfer
Aid the provisioning team, addressing customer concerns and tapping into expertise to investigate product specific challenges
Be a champion of scaling the business through automation by identifying ideas, partnering with technical teams for development, testing solutions, and leading enablement and organizational change
Crafts and maintains documentation crucial to performing the role. Includes: job procedures, corporate policies, process flows, FAQs, and new hire onboarding documentation