Sr. Analyst, Provisioning Operations
About The Position
In Revenue Operations, our vision is to simplify and innovate to make it easy for our customers to do business with Adobe. As stewards of Adobe’s global quote-to-cash business processes, we strive to delight customers and collaborators through standardized processes and automated solutions that are supported by smart people who are flexible to evolving business needs. We move quickly, so the business can move quickly and capitalize on opportunities to support the creativity of our customers. We prioritize diversity, inclusion, and continuous growth and learning within our organization.
Requirements
- Subject matter expertise in provisioning enterprise products
- Experience with global quote-to-cash business processes
- Ability to operationalize strategic plans for new product offerings
- Experience managing contractor resources
- Experience leading and participating in cross-functional teams
- Partnership with internal operations teams, engineering, and product management
- Experience maintaining backlog of new GTMs, supporting release timelines, driving testing efforts, and delivering knowledge transfer
- Ability to aid provisioning teams and address customer concerns
- Expertise in investigating product specific challenges
- Experience scaling business through automation
- Ability to identify automation ideas, partner with technical teams for development, test solutions, and lead enablement and organizational change
- Proficiency in crafting and maintaining documentation (job procedures, corporate policies, process flows, FAQs, new hire onboarding documentation)
Responsibilities
- Team up with subject matter experts (SME's) to learn about our organization's processes and systems, specifically in the areas of provisioning enterprise products
- Operationalize strategic plans for new product offerings (GTMs) by testing, adopting, documenting, and communicating necessary changes
- Manage contractor resources, assigning GTM based on experience and balancing workload across the team
- Lead and participate in large cross functional teams, driving the conversation around provisioning impact
- In partnership with multiple internal operations teams, engineering and product management, maintain backlog of new GTMs, support release timelines, drive testing efforts, and deliver knowledge transfer
- Aid the provisioning team, addressing customer concerns and tapping into expertise to investigate product specific challenges
- Be a champion of scaling the business through automation by identifying ideas, partnering with technical teams for development, testing solutions, and leading enablement and organizational change
- Crafts and maintains documentation crucial to performing the role. Includes: job procedures, corporate policies, process flows, FAQs, and new hire onboarding documentation
Benefits
- Comprehensive benefits programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
