Sr. Analyst, Process Management

Nationwide Mutual Insurance•Columbus, OH

2d•Hybrid

About The Position

This is a hybrid role based in Columbus, Ohio, requiring on-site presence at least two days per week. As a Senior Analyst, you'll work on moderately complex business and/or system processes, analysis, design, implementation and operations. Your work will include analyzing existing processes, procedures and methods to ensure and promote effective business and systems operations. You will build process changes by integrating new processes with existing ones and may coordinate and implement proposed process and procedure improvements.

Requirements

Undergraduate degree in areas related to business or mathematics.
Typically, three or more years of experience in business process design or operations.
Proven ability to analyze or operate moderately complex processes and systems.
Must possess process design or operation skills and be able to determine redesign effects on existing processes and tools.
Must have moderate decision-making skills for process operation and design solution recommendations.
Good communication skills to prepare and communicate process plans, procedures and results, as well as to interact with all levels within the company.

Nice To Haves

UX design experience and certifications highly desired.
Process-related certifications desired.

Responsibilities

Designs, develops, configures, customizes, documents, deploys, maintains and upgrades business and system processes and procedures.
Performs day-to-day operations of business and systems processes, including the operation of process-related tools.
Facilitates key process events and fulfills customer requests and process results through all phases of the process life cycle.
Initiates, enables and supports process redesign and/or re-engineering initiatives and projects through continuous process improvements, under minimal guidance.
Identifies and markets new and creative process redesigns.
Performs process evaluations and develops recommendations by use of benchmarks, pilots, prototyping and modeling to assess potential use of new methods and workflows within a business and/or system process.
Evaluates processes for design effectiveness and resource utilization to ensure process performance meets targeted service levels.
Develops and provides recommendations on possible process, tool and control improvements to increase the quality and optimization of business services and resources.
Works, under limited direction, with customers and project teams to develop business cases and comprehensive project plans to identify, quantify and deliver process design efforts in support of business objectives.
Participates on a project team involved with the development, implementation, administration and operation of new processes, which may include multiple functions, product lines and business activities.
Facilitates post-implementation and reviews for moderately complex processes to ensure conformance to requirements.
Implements, maintains and operates basic process design, operational and measurement tools and methods in order to design, operate, monitor and improve processes.
Maintains collaborative relationships with vendors, partners and suppliers to support customer or systems plans.
Participates in service evaluations regarding outside consulting service vendors.
Provides training and guidance for less experienced staff.
May perform other responsibilities as assigned.

Benefits

medical/dental/vision
life insurance
short and long term disability coverage
paid time off with newly hired associates receiving a minimum of 18 days paid time off each full calendar year pro-rated quarterly based on hire date
nine paid holidays
8 hours of Lifetime paid time off
8 hours of Unity Day paid time off
401(k) with company match
company-paid pension plan
business casual attire