Sr. Analyst, o9 Demand Capabilities

Kraft Heinz•Chicago, IL

6d•Hybrid

About The Position

This role involves partnering with business stakeholders to understand and document requirements for new and enhanced o9 functionality. The analyst will evaluate the impact of these enhancements on Key Performance Indicators (KPIs), plan and execute User Acceptance Testing (UAT), and develop change management plans. Responsibilities also include coordinating end-user enablement, providing post-production support, conducting user feedback surveys (including NPS), and leading product demonstrations. The analyst will also provide stakeholder updates through Agile ceremonies, recommend release timing, and collaborate with SMEs to ensure operational readiness and accurate training documentation.

Requirements

Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field
2+ years of experience in a demand planning and/or forecasting role
Demonstrated ability to manage cross-functional relationships with internal and external stakeholders
Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)

Nice To Haves

Experience in a large-scale Food & Beverage (CPG) manufacturing environment
Experience with o9 Demand Planning (or similar forecasting/planning platforms)
Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories)
Experience providing day-to-day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination)

Responsibilities

Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.
Evaluate how the recommended enhancements are expected to impact KPIs.
Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment.
Develop and deliver change management plans for new o9 feature releases.
Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing.
Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys.
Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.
Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams.
Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews).
Recommend release timing and sequencing for promoting new functionality into the o9 production environment.
Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths.
Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current.
Partner with Modelling SMEs during testing to validate functionality and solution performance as required.