Sr. Analyst, o9 Demand Capabilities
About The Position
This role partners with business stakeholders to understand and document requirements for new and enhanced o9 functionality, developing process maps as needed. The analyst will evaluate the impact of recommended enhancements on KPIs, plan and execute User Acceptance Testing (UAT), and manage change management plans for new feature releases. Responsibilities also include coordinating end-user enablement, performing post-production validation, and administering NPS surveys to gather feedback for the product roadmap. The role involves leading product demonstrations, providing stakeholder updates through Agile ceremonies, and recommending release timing and configuration assignments. Collaboration with o9 Operations SMEs and Modelling SMEs is crucial for ensuring operational readiness and validating functionality.
Requirements
- Bachelor’s degree in Supply Chain, Engineering, Business, Logistics, or a related field
- 2+ years of experience in a demand planning and/or forecasting role
- Demonstrated ability to manage cross-functional relationships with internal and external stakeholders
- Proficiency in Excel and working knowledge of Microsoft Office (PowerPoint, Word, Outlook)
Nice To Haves
- Experience in a large-scale Food & Beverage (CPG) manufacturing environment
- Experience with o9 Demand Planning (or similar forecasting/planning platforms)
- Familiarity with Agile delivery methods and tools such as Jira (e.g., backlog refinement, sprint ceremonies, user stories)
- Experience providing day-to-day technical and design direction (e.g., requirements clarification, solution design support, testing/UAT coordination)
Responsibilities
- Partner with business stakeholders to elicit and document requirements for new and enhanced o9 functionality; develop supporting process maps as needed.
- Evaluate how the recommended enhancements are expected to impact KPIs.
- Plan and execute user acceptance testing (UAT) for new feature releases; document results and obtain release sign-off prior to production deployment.
- Develop and deliver change management plans for new o9 feature releases.
- Coordinate end-user enablement, including training schedules, training materials, hyper-care support, and desk-side pairing.
- Perform post-production validation for new releases; collect and synthesize user feedback through quarterly surveys.
- Create and administer quarterly NPS surveys; summarize insights and recommendations for the product/team roadmap.
- Lead product demonstrations for end users, stakeholders, and broader Supply Chain teams.
- Provide stakeholder updates on new capabilities through Sprint Reviews and other Agile ceremonies (sprint planning, backlog refinement, sprint goals, reviews).
- Recommend release timing and sequencing for promoting new functionality into the o9 production environment.
- Recommend configuration work assignments based on team member expertise, prior solution experience, and strengths.
- Collaborate with the o9 Operations SME to ensure operational readiness and that training documentation is current.
- Partner with Modelling SMEs during testing to validate functionality and solution performance as required.
Benefits
- Medical, Prescription Drug, Dental, Vision, Screenings/Assessments
- Paid Time Off, Company Holidays, Leave of Absence, Flexible Work Arrangements, Recognition, Training
- Employee Assistance Program, Wellbeing Programs, Family Support Programs
- 401k, Life, Accidental Death & Dismemberment, Disability
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
