Sr. Analyst, Monetization Operations

xAI•Austin, TX

9d•Onsite

About The Position

SpaceXSI’s Safety team protects free expression while helping users engage safely with its platform through policy enforcement. The team uses AI-based automation and works at a fast pace with a growth mindset. The Senior Analyst, Monetization Operations will join the Monetization Integrity team in Safety Operations and own complex ads and monetization cases and escalations on X from initial triage through root-cause analysis and resolution. The role applies ads and monetization policy, makes and explains decisions on ad halts and rejections, and uses escalation findings to improve policies, products, and automation while protecting the integrity of X’s ads business and the trust of advertisers and users. The role is based on-site at the Austin, Texas office, with coverage on either a Tuesday-to-Saturday or Sunday-to-Thursday schedule. It may involve exposure to sensitive or graphic content, including vulgar language, violent threats, pornography, and other graphic images.

Requirements

At least 4 years of experience in ads operations, ads policy enforcement, Monetization Integrity, or Trust & Safety, including end-to-end ownership of complex escalations.
Experience mentoring, training, or calibrating analysts or specialists.

Nice To Haves

In-depth knowledge of ads and monetization products, including ad formats, premium placements, promoted content, and paid partnerships, and a track record of balancing platform safety with a sustainable monetization economy.
Ability to interpret and consistently apply policies across monetization products, surfaces, and regulated ad categories.
Sound, defensible decision-making under pressure in ambiguous, high-impact situations, including knowing when to escalate and when to decide.
Thorough, independent investigation skills, including gathering account, ad, and payment history and working from resources, guidelines, and frameworks when guidance is incomplete or conflicting.
Strong analytical skills and hands-on experience with root-cause and data analysis using SQL, dashboards, and ticketing tools such as Jira; rigor in validating data and producing actionable recommendations.
Strong written and verbal communication skills, including writing clear escalation summaries and insights and building relationships with stakeholders and leadership.
Commitment to continuous process improvement that prioritizes safety and risk mitigation.
Active X user, including Grok, with a deep understanding of the platform’s role as a global public square.
Experience in Trust & Safety or ads operations at a social media or ad-tech company, using AI or other automation tools, with direct experience in ads or monetization workflows.
Expertise in red-teaming and adversarial testing of large language models and identifying novel ads abuse vectors, with the ability to translate findings into enforcement-system and platform-robustness improvements.
Experience building or running proactive detection, such as sweeps, account monitoring, or pattern-based investigations, to detect scams and policy evasion.
Experience with advertiser payments, billing, chargeback operations, or legal and regulatory escalations.
Experience designing or improving escalation workflows, SOPs, quality programs, or tooling at scale.
Experience providing human oversight and insights for scaled agentic AI operations, including prompting and evaluating LLM agents.

Responsibilities

Own complex advertiser and monetization cases, quality issues, and escalations end to end as the team’s senior escalation point.
Triage, investigate, decide, document, and resolve leadership, high-priority, and time-sensitive cases, including internal escalations from Sales and account teams; assess context and determine when further escalation is warranted.
Apply Monetization Integrity policy across sensitive and regulated categories, balancing advertiser experience and a healthy ads business with user safety and platform integrity; provide recommendations to leadership on gray-area cases and adapt to changing policies and workflows.
Conduct evaluations, labeling, and quality assessments of monetization-related cases and content, and provide feedback on tasks intended to improve detection, enforcement, model performance, and workflow quality.
Use querying languages such as SQL, Jira, and dashboards to monitor queue health and KPIs, investigate anomalies, and identify trends, abuse patterns, and recurring advertiser pain points; validate data and provide concise insights, recommendations, and recurring reports to Program Leads and Safety leadership.
Perform root-cause analysis to distinguish policy gaps, enforcement or automation errors, communication breakdowns, and tooling or product bugs; report issues with clear, reproducible details and drive improvements with stakeholders.
Partner with supervisors on data-backed process improvements and workflow design, including SOPs, templates, routing, intake, and handoffs, to reduce time to resolution and reopens and improve quality.
Maintain operational process documentation and automate repetitive work through batch actions and AI-assisted workflows.
Mentor and calibrate specialists, run case reviews, support quality reviews, share best practices, maintain effective shift handovers, and provide timely constructive feedback.
Perform other duties and responsibilities as required by business need.