Sr Analyst-Global Navigation
About The Position
The Sr Analyst, Global Navigation conducts internal and external research, benchmarking, and analysis of customer behavior and other relevant data. The role generates insights and actionable recommendations within its assigned area to optimize customer engagement and align performance with financial and operational objectives. It tracks, analyzes, and reports key metrics; creates action plans; and delegates tasks to address opportunities. The position also contributes to best practices and coaches and mentors less experienced analysts. The analyst evaluates the relevance and effectiveness of site search results, browse paths, and product findability; develops expertise in search and navigation customer experience practices; and mines search and browse data to identify trends and improve results and category navigation. The role helps maintain customer-facing hierarchy structures and category-specific attribute models that support faceted navigation and onsite search. The position collaborates with IT, technical product management, and data science teams on intent-based and personalized navigation. This includes delivering business requirements, defining UAT/QC plans for A/B tests and launches, and presenting recommendations based on competitive and industry practices. The analyst also supports governance committees in maintaining cross-enterprise alignment of navigation and taxonomy, and shares relevant best practices across the organization. This position is based at Lowe’s headquarters in Mooresville, North Carolina.
Requirements
- Bachelor’s degree in business administration, marketing, finance, or a related field, or equivalent years of experience in lieu of the education requirement, if applicable.
- 4–5 years of relevant retail experience.
Nice To Haves
- 3 years of online experience or omnichannel merchandising/marketing.
- 2 years of experience in a high-SKU-count retail environment.
- 1 year of experience in analytics, statistics, business planning, and/or finance.
Responsibilities
- Apply analytical and problem-solving techniques to evaluate site search results, browse paths, and product findability.
- Build expertise in search and navigation customer experience practices, including query optimization, taxonomy, and product attributes.
- Analyze search and browse data to identify trends, address null searches and low-engagement queries, and improve category navigation performance.
- Assist in developing and maintaining customer-facing hierarchy structures and category-specific attribute models for faceted navigation and onsite search.
- Provide insights, competitive intelligence, and data-driven recommendations to inform strategy, performance improvements, and financial objectives.
- Collaborate with IT, technical product management, and data science teams on intent-based and personalized navigation initiatives.
- Deliver business requirements and define UAT/QC plans for A/B tests and new feature or product launches.
- Present recommendations based on competitive and industry best practices.
- Provide data-driven insights to governance committees to support cross-enterprise alignment of customer-facing navigation and taxonomy.
- Track, analyze, and report key metrics; create action plans and delegate tasks to address opportunities.
- Contribute to best practices and coach and mentor less experienced analysts.
- Maintain awareness of company, competitor, and retail industry best practices and disseminate them with leadership across the organization.
Benefits
- 401(k) with up to 4.25% match.
- Discounted Employee Stock Purchase Plan (15% discount of strike price).
- Tuition-free education.
- 10-week maternity/parental leave.
- 10% associate discount.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
