Sr Analyst Desktop Support at DXC Site in Halifax

DXC Technology • Halifax, NS

47d • Onsite

About The Position

DXC Technology is seeking a highly motivated team member, to provide Desktop Support services at our Halifax site- Nova Scotia.

Requirements

• Must hold Secret Level II Security Clearance (Canada)
• Bachelors degree in an IT related field or Minimum 2 years hands on experience as Desktop Support
• Must be legally authorized to work in Canada without requiring sponsorship now or in the future.
• Must have ticketing system experience (preferably ServiceNow)
• PC/Desktop Support knowledge including Microsoft Windows 11 and office applications
• Administering Windows Share\File permissions.
• Mobile connectivity (E.g. secureID/MAS/ )
• Knowledge of MCM (formerly SCCM)
• Good knowledge of HP Workstation, Desktops & Laptops
• Ability to support incidents & issues raised on the Service Desk

Nice To Haves

• Knowledge of networks is an asset

Responsibilities

• Providing telephone and email support for all applications, proprietary programs and computer equipment used by the firm
• Ensuring the 2nd-level support is monitored at all times during hours of operation.
• Desktop support: IMAC’s Installations, Moves, Additions and Changes, Break-Fix of all in-scope managed devices, Hands and Eyes Support to visually verify the state of managed devices, Desktop Support including special project activities, Asset Management & Stock Management
• To manage the lifecycle of loan user equipment
• Responding to requests in a courteous, professional, and appropriate manner
• Documenting requests using a ticketing system.
• Assessing and resolving all support requests based on urgency, type of issue and available resources.
• Applying problem-solving techniques to resolve Help Desk issues prior to escalating.
• Troubleshooting and diagnosing software and hardware problems and arranging for repairs as appropriate.
• Onsite daily at client location in Halifax, NS
• Other duties as assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level