Sr Analyst, Customer Service Support Credit & Collections (C&C) Policy Administration
About The Position
Under the general supervision of the Manager of Credit & Collections(C&C), the Sr. Analyst provides technical and analytical support related to all C&C computer systems and platforms, with a focus on all company arrears management programs and administration. Candidate will be responsible for assisting in the monitoring of all customer arrears, from initial startup through final billed accounts. Candidate will also be expected to develop and implement new and creative approaches to the collections process. Candidate will provide guidance to the Customer Service Organization on Credit & Collection policy. The Sr. Analyst will have responsibility for all regulatory and corporate reporting of arrears programs across O&R and RECO companies. This position does not provide employment pursuant to the terms of a STEM OPT Training Plan. Mission Statement: Consolidated Edison Company of New York, Inc. (Con Edison), Orange & Rockland Utilities (O&R), and Consolidated Edison Transmission (CET) employees are required to follow health, safety, and environmental policies, EEO, Standards of Business Conduct, and all other applicable company policy and procedures. We all share a responsibility to advance the company’s mission by excelling at our three corporate priorities – safety of our people and the public, operational excellence in all that we do, and ensuring the best possible customer experience.
Requirements
- Technical and analytical support for C&C computer systems and platforms.
- Focus on arrears management programs and administration.
- Monitoring customer arrears.
- Developing and implementing new collection approaches.
- Guidance on Credit & Collection policy.
- Regulatory and corporate reporting of arrears programs.
Responsibilities
- Provides technical and analytical support related to all C&C computer systems and platforms, with a focus on all company arrears management programs and administration.
- Assists in the monitoring of all customer arrears, from initial startup through final billed accounts.
- Develops and implements new and creative approaches to the collections process.
- Provides guidance to the Customer Service Organization on Credit & Collection policy.
- Responsible for all regulatory and corporate reporting of arrears programs across O&R and RECO companies.
Benefits
- Rich medical & pharmacy benefits, including vision benefits
- Dental benefits
- Health Savings Accounts
- Health Care and Dependent Care Flexible Spending Accounts
- 401(k) with robust matching
- Employer paid Pension Plan
- Employee Stock Purchase Plan with a generous matching contribution
- State of the art Employee Assistance Program
- Paid Parental Leave
- Generous paid time off plus paid holidays
- Family support: emergency backup child, & elder care assistance
- Social responsibility and volunteer opportunities
- Employee discount program
- Commuter Benefits
- Culture of growth and learning: career development; tuition reimbursement; recognition program
- Life and Long-Term Disability Benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
