Sr. Analyst, Contract Operations & Automation

Becton Dickinson Medical Devices•Vernon Hills, IL

1d•Onsite

About The Position

BD is a global medical technology company dedicated to advancing the world of health. This role provides analytical and technical support to the Contract Operations team, managing pricing and membership for GPO and local consumable agreements in the US. The position focuses on developing and implementing analytical tools for evaluating and aligning customer pricing and membership through automation. It involves collaboration with IT and other GBS Operations pillars to drive internal operating efficiencies via system and process enhancements, aiming to maximize operating results, revenue, and profitability. The Sr. Analyst is responsible for maintaining tools and processes, promoting standardization and best practices, and ensuring accurate implementation of pricing and membership strategies. They will work with cross-functional teams to enable accurate customer pricing connections from Distributor Chargebacks and new account adds, optimizing outcomes and minimizing financial risk. This role does not have direct reports but will influence the Contract Operations team's results through process and tool deployment.

Requirements

BA/BS required
3+ years’ experience in commercial contract operations, analytics, finance, policy and process development and continuous improvement activities required
3+ years experience demonstrated in developing, deploying, and supporting analytic and technical solutions required
Strong technical skills in applications such as MS Access, Excel, PowerBI, and Vistex SAP ERP systems along with analytics and reporting solutions experience required
General understanding of commercial contract operations management
Ability to stimulate and enable innovative thinking to drive change and effectiveness through high automation and process excellence
Ability to collaborate with IT, Commercial Analytics, Finance, and others to drive best in class analytic solutions for contract operations efficiency, timeliness and accuracy
Analytical problem solver with business acumen.
Able to evaluate key business drivers and develop clear solution recommendations
Demonstrated project management skills and ability to drive team results
Ability to understand, organize and deliver on critical business requirements to drive solutions that advance our Contract Operations capabilities and achieve operational goals
Strong communications and change management experience
Proven ability to quickly establish credibility, trust, and support within all levels of organization.

Nice To Haves

Key Competencies: Technical / Analytical / Functional Proficiency, Process / Operational Effectiveness, Communication, Information Analysis/Problem Solving, Customer Focus/Innovation, Drive for Results/Achievement, Teamwork

Responsibilities

Develop, implement, and manage technical tools used to automate GPO (National/Regional) and Local (when applicable) agreement membership/pricing connections.
Coordinate with IT and other GBS Operations pillars to develop and deploy solutions that support Contract Operations membership strategies and policies.
Participate in internal GPO RFP discussions to ensure agreement execution feasibility related to BD’s system, policy, market segment grouping, tier movement, and notification requirements.
Document all business requirements related to GPO membership at the time of GPO renewals (CE Playbook).
Develop and maintain MS Access based tiering models for new contract membership (pre-slot) tiering, and the connections of new members as received in chargeback submissions.
Ensure weekly processing of MS databases to resolve chargeback errors related to missing customer contract connections.
Maintain databases; update data tables with new contracts and adjustments to existing contracts to properly tier members throughout the contract duration.
Work with the contract operations team in maintaining/troubleshooting access databases.
Maintain training material (related to automated tools/applications) and update desktop procedures to ensure standard team practices adhere to best practice efficiency and accuracy.
Support the Director with industry organizations and initiatives to develop and drive best industry practices to increase pricing accuracy, eliminate errors, and streamline processes.
Lead and facilitate key projects assigned by leadership related to GPO membership audits.
Collaborate with Vistex and other IT partners to ensure business requirements are supported while ensuring technological functionality and performance appropriately support contracting activities.
Provide subject matter expertise and drive the design and implementation of solutions that improve accuracy, timeliness, and efficiency for team member business process operations.
Define and enforce policies, procedures, and processes to harmonize all aspects of contract execution operations, with appropriate flexibility to meet customer/market needs and dynamics.
Identify and understand key areas of change management with the ability to recognize and communicate the impact of change to Contract Execution functional teams.
Collaborate with key business stakeholders to initiate business process continuous improvement activities, conduct root cause analysis, and determine error prevention solutions.
Inspire and empower the team to act with speed, agility, and accountability, enabling them to achieve excellence.
Provide guidance and coaching to realize benefits with solution deployments and process improvements.