Sr Analyst, Colleague Relations

CVS Health•Boston, MA

1d•$46,988 - $112,200•Onsite

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. The Senior Analyst, Reasonable Accommodation is responsible for managing and supporting the company’s compliance with the Americans with Disabilities Act (ADA), ADA Amendments Act (ADAAA), and applicable state and local disability laws. This role provides subject matter expertise in workplace accommodations, ensuring that requests are handled timely, consistently, and in alignment with company policies, legal requirements, and business needs. The Senior Analyst partners closely with leaders, HR Business Partners and Legal to evaluate accommodation requests and implement reasonable solutions that enable employees to perform the essential functions of their roles.

Requirements

3+ years of experience in HR, Employee Relations, or ADA/Reasonable Accommodation administration.
Strong knowledge of ADA, ADAAA, FMLA, and relevant state disability and leave laws.
Experience managing complex accommodation cases in a large, multi-state organization.
Exceptional communication, analytical, and problem-solving skills.
Ability to maintain confidentiality and handle sensitive information with discretion.
Strong organizational skills with the ability to manage multiple priorities and meet deadlines.

Nice To Haves

Professional HR certification (e.g., PHR, SPHR, SHRM-CP, SHRM-SCP).
Experience with HRIS or case management systems (e.g., Workday, ServiceNow).
Experience in a healthcare, retail, or large corporate environment.
Knowledge of occupational health and ergonomic practices.

Responsibilities

Manage the end-to-end reasonable accommodation process to include, individualized case assessment, interactive discussions, documentation, and implementation.
Conduct individualized assessments to determine the essential functions of roles and identify reasonable accommodations that do not create undue hardship.
Partner with colleagues, managers, HR, and Legal to facilitate timely and appropriate accommodations.
Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
Review and analyze medical documentation to determine functional limitations and job-related restrictions.
Provide expert guidance and coaching to HR and business leaders on ADA/ADAAA compliance and best practices.
Review and analyze medical documentation to determine functional limitations and job-related restrictions.
Champion and promote a positive employee relations climate, providing appropriate counsel and support to ensure that any Reasonable Accommodation processes are delivered to maximize the colleague and manager experience.
Ensure compliance with federal, state, and local disability laws, and maintain thorough, accurate, and confidential case documentation.