Sr Analyst- Business Intelligence

Ally•Lewisville, TX

1d•$85,000 - $150,000

About The Position

Under general direction, the Senior Analyst, Business Intelligence performs complex research and analysis to support business operations and presents findings to a manager or project leader. The role supports recommendations across several areas and works collaboratively with the organization and Ally business units to fulfill consumer needs while meeting corporate objectives and compliance requirements. It also helps establish processes that anticipate customer needs and supports strategic imperatives through regular communication with employees or vendor partners. The role assists with drafting, interpreting, and administering operational policies and procedures; develops, validates, and maintains step-by-step instructions and training materials; and monitors performance to help identify and correct problems. It brings compliance issues and proposed solutions to the attention of a manager or project leader. It may also work with site and operations leaders on value-stream and process improvement through Lean Six Sigma projects, coordinating with Business Process Excellence Leaders to promote consistent processes.

Requirements

At least 3 years of relevant experience in customer service or the financial services industry.
Bachelor's degree in business or a related discipline.

Nice To Haves

Proficiency in SQL, including joins and SQL functions for querying, analyzing, and interpreting data.
Proficiency in Power BI.
Strong written and verbal communication skills, including the ability to clearly communicate findings, recommendations, and complex information to varied audiences.
Experience working directly with stakeholders and cross-functional partners to understand business needs and drive solutions.
Ability to lead and own projects from beginning to end, including gathering requirements, coordinating with stakeholders, executing deliverables, and communicating outcomes.
Strong collaboration skills and ability to build effective working relationships across teams and functions.
Ability to leverage technical expertise and relationships to contribute to strategy and drive business results.
Ability to produce documents, spreadsheets, and databases using Windows-based software, and proficiency with the Internet; experience with Six Sigma-based software is particularly relevant.

Responsibilities

Conduct complex research and analysis to support business operations and present findings to a manager or project leader.
Assist in drafting, interpreting, and administering operational policies and procedures.
Develop, validate, and maintain step-by-step instructions and training materials.
Monitor performance, help correct performance problems, and provide feedback on areas requiring attention.
Raise compliance issues and proposed solutions with a manager or project leader.
Collaborate with the organization and Ally business units to fulfill consumer needs and meet corporate objectives and compliance requirements.
Maintain regular communications with employees or vendor partners to support strategic imperatives.
May work with site leaders and operations managers to improve value-stream and process performance through Lean Six Sigma projects.
May work with Business Process Excellence Leaders to promote process excellence and standardization.

Benefits

Paid time off starting at 20 days, 11 paid holidays, and 8 hours of yearly volunteer time off.
401(k) retirement savings plan with matching and company contributions.
Student loan paydowns and 529 educational savings assistance programs.
Tuition reimbursement.
Employee stock purchase plan.
Financial learning center and financial coach access.
Medical, dental, and vision insurance options.
Employee, spouse, and child life insurance.
Short- and long-term disability insurance.
Health Savings Account with employer contributions and Healthcare FSA.
Critical illness, accident, and hospital indemnity insurance.
Total well-being program supporting physical, social, emotional, and financial well-being.
Adoption, surrogacy, and fertility assistance.
Paid parental and caregiver leave.
Dependent Day Care FSA, backup child and adult/elder care days, and childcare discounts.
Employee Assistance Program.
Subsidized and discounted Weight Watchers program and other employee discount programs.
May be eligible for travel allowances, relocation assistance, a signing bonus, and/or equity, depending on the role.
Annual incentive plan.