Sr Analyst: Applications
About The Position
The Lead Business Analyst is a senior individual contributor and functional leader within the Resort Application Development (RAD) Mountain Support team. This role serves as the primary liaison between business stakeholders, operations teams, and technology partners to ensure the stability, performance, and continuous improvement of critical resort applications, integrations, and data platforms. The Lead Business Analyst is also expected to serve as a quality champion for the Mountain Support team, regularly performing and leading QA-related activities. The role requires the ability to seamlessly transition between Business Analysis, Quality Assurance, and Production Support responsibilities as business priorities evolve. The Mountain Support team is responsible for production support, operational stability, incident response, enhancement delivery, technical debt reduction, modernization initiatives, and performance optimization for applications supporting front-line resort operations. Success in this role requires strong leadership, exceptional communication skills, technical aptitude, adaptability, and the ability to navigate ambiguity while balancing planned project work with unplanned production support responsibilities.
Requirements
- Bachelor’s degree in Information Systems, Computer Science, or related field, or equivalent practical experience.
- 7+ years of Business Analyst, Systems Analyst, or Application Analyst experience.
- Experience in production support for enterprise applications, leading incident investigation and resolution activities.
- Ability to analyze application behavior across databases, integrations, APIs, and cloud-hosted services to support incident resolution and deliver business outcomes.
- Strong understanding of software development lifecycle (SDLC) and Agile delivery.
- Strong experience gathering, documenting, and refining business and functional requirements.
- Exceptional verbal and written communication skills.
- Advanced SQL skills with experience writing complex queries, stored procedures, troubleshooting scripts, and data analysis against relational databases.
- Demonstrated experience supporting QA, regression testing, and user acceptance testing activities.
- Experience with: Microsoft Azure, or other Cloud-based applications and services.
- Experience with: ActiveBatch, SSIS, or similar scheduling and ETL tools.
- Experience with: SSRS database reporting.
- Experience with: Dynatrace, Splunk, or other monitoring and observability platforms.
- Jira and Confluence (Atlassian) proficiency.
Nice To Haves
- Experience supporting point-of-sale (POS), retail, hospitality, or resort operations systems.
- Exposure to deployment and release management tools: Octopus, LaunchDarkly (Feature Flag management)
- Knowledge of PCI, SOX, and related compliance requirements.
- Designing and developing automated test cases.
- Familiarity with SnapLogic, MuleSoft, Boomi, or other integration platforms.
- Exposure to artificial intelligence (AI), process automation, intelligent workflows, or emerging technologies that improve operational efficiency and business outcomes.
Responsibilities
- Mentor and coach BAs and QAs, establish best practices, serve as a trusted advisor and subject matter expert.
- Lead incident triage, root cause analysis, troubleshooting, stakeholder communications, and on-call support. Utilize SQL extensively to investigate production issues, analyze data anomalies, validate fixes, and support root cause analysis.
- Gather requirements, refine Jira tickets, support backlog prioritization, and partner with business and IT stakeholders.
- Support enterprise integrations environments, deployment configurations, for both legacy and cloud-hosted applications and services.
- Perform QA, UAT, regression testing, and post-deployment production validation. Organize and facilitate demos to stakeholders.
- Support batch platforms, reporting processes, reconciliations, and data investigations.
- Drive stability, modernization, performance improvements, automation opportunities, and technical debt reduction.
Benefits
- Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
- MORE employee discounts on lodging, food, gear, and mountain shuttles
- 401(k) Retirement Plan
- Employee Assistance Program
- Excellent training and professional development
- Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
- Free ski passes for dependents
- Critical Illness and Accident plans
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
