Sr. Ambulatory Practice Manager

GBMC HealthCare • Towson, MD

4d • $74,966 - $127,441 • Onsite

About The Position

The Sr. Ambulatory Practice Manager is a strategic leadership position that will manage the overall operations of the Gilchrist Medical Services practice. Under limited supervision of the Director for Geriatric Medical Support Services, the Sr. Ambulatory Practice Manager proactively assesses and implements appropriate processes to ensure that all facets of ambulatory practice operations are effectively addressed and to support the implementation or enhancement of clinic programs and services aligned with the organizations' strategic priorities. The Sr. Ambulatory Practice Manager is responsible for oversight and management support of the day-to-day operations in alignment with the four aims of GBMC HealthCare. This includes, but is not limited to, patient access, revenue cycle management, payor contracting compliance, insurance referral and preauthorization requirements, health information management, patient flow, environmental safety, regulatory compliance, patient safety, quality initiatives, and patient experience. This work requires strong collaboration with physicians, nurse practitioner, and office staff.

Requirements

• Bachelor’s degree in health care administration, Business Management, Business Administration or related field is required.
• 4 years of progressively responsible medical practice management experience is required.
• Supervisory experience required.
• Knowledge of ambulatory medical practice/ physician practice operations.
• Knowledge of and proficiency in the use of Electronic Medical Record systems.
• Proficiency in Microsoft Office applications - Word, Excel, PowerPoint, etc.
• Knowledge of clinical and business compliance requirements.
• Ability to organize and prioritize work to meet changing priorities.
• Uses sound judgment and data to identify potential problems and works collaboratively with others to achieve improvement.
• Strong organizational skills in managing multiple priorities.
• Uses critical thinking skills regarding use of the medical practice/business operations software applications.
• Highly effective written and verbal communication with the ability to compose, type, proofread and interpret correspondences and reports.
• Effective interpersonal skills to establish working relationships that foster optimal quality teamwork and learning.
• Ability to effectively lead, supervise and coordinate the work of staff.
• Ability to delegate tasks to direct and indirect reports.
• Ability to work with diverse personalities and competing priorities to implement projects and tasks.
• Excellent customer service skills.
• Ability to direct, supervise and coach front office and clinical staff daily.
• Ability to problem solve and address issues raised by, providers, staff, and patients.

Nice To Haves

• A combination of experience and education may be considered.
• EPIC is preferred.
• Understanding of physician practice billing systems preferred.
• CPC, CMPE, CMOM, CMMM, CPPM or CSPPM preferred.

Responsibilities

• Develop and execute to vision for assigned practices and departments.
• Plan, implement, and monitor achievement of strategic business objectives.
• Maintain physician relations to ensure access to care, coordinated care services, and growth.
• Prepare, and manage to, operating budget.
• Manage utilization of workforce.
• Identify and make recommendations for capital budget needs.
• Maintain inventory and collaborate with value analysis to implement best use of supplies and services.
• Accountable for revenue, expenses, and overall profitability of assigned areas.
• Measure and optimize patient satisfaction.
• Utilize performance improvement and innovation tools to implement changes based on patient and team member feedback.
• Enroll all staff in initiatives to address patient satisfaction.
• Facilitate training and development for all staff.
• Maintain records and ensure all employee compliance with competency requirements.
• Manage performance of all assigned staff.
• Delegate appropriately to develop staff skills, foster a team environment, and evaluate clinical performance.
• Maintain working relationships with participating providers in areas of responsibility.
• Maintain records and ensure compliance to all regulatory requirements and organizational policies and procedures.
• Allocate labor according to set standards; interview and select personnel.
• Utilize data to effectively manage processes and resources in alignment with objectives and goals.
• Lead collaboration with other departments and services.
• Lead the daily operations of each assigned area.
• Establish, and manage to, standard work processes.
• Utilize performance improvement and innovation tools to identify opportunities and implement changes.
• Support ongoing work to fully utilize EMR and other computer and networking tools.
• Utilize operational systems and data to support management of assigned areas.
• Process payroll and other regular staffing activities.
• Ensure a safe working environment.
• Oversee audits and other reinforcement of quality, infection prevention, and other standards.
• Collaborate with Division Chiefs, Directors, and other clinicians to ensure patient care meets established standards.

Benefits

• Competitive salary and generous paid time off
• Free parking
• Monthly MTA bus pass subsidy-85% paid by GBMC "if applicable"
• Company subsidized onsite fitness and wellness center "if applicable"
• Pre-paid tuition to pursue professional development, additional certifications, and degree programs
• Comprehensive health, dental, and vision coverage
• 401 (a) and 403 (b) retirement savings plan

What This Job Offers

• Job Type: Full-time
• Career Level: Manager