Sr AI Engineer I

American Express • Palo Alto, CA

6d

About The Position

The Technology organization enables and accelerates the company’s growth strategies, delivering global capabilities and services in support of Amex’s customers and colleagues, while maintaining 24/7 servicing and availability to ensure an uninterrupted, high-quality customer experience. Technology provides the foundation for everything we do in the company while driving differentiation through building and leveraging innovative technology and data insights. The Enterprise AI Platforms Team creates the platforms, products, and governance that power enterprise AI. Our team enables rapid experimentation, seamless deployment, and responsible operation of AI systems at scale — delivering trusted, compliant, and high-performance AI solutions that drive meaningful business outcomes, partnering with stakeholders to support use cases from inception to implementation. As a Forward Deployed AI Engineer, you will partner with American Express business units, product teams, and enterprise customers to identify high-value opportunities for Generative AI and intelligent automation. You will lead the design, development, and deployment of AI-powered solutions that improve customer experiences, accelerate operations, and enable data-driven decision making. You will work at the intersection of software engineering, solution architecture, consulting, and AI innovation—translating business challenges into secure, scalable production solutions using Large Language Models (LLMs), agentic AI, cloud platforms, and enterprise data.

Requirements

• 5+ years of software engineering or solution architecture experience.
• Experience building cloud-native applications using AWS, Azure, or Google Cloud.
• Strong programming skills in Python and experience with REST APIs, containers, CI/CD, and distributed systems.
• Experience delivering enterprise solutions with strong customer-facing communication skills.
• Bachelor's degree in Computer Science, Engineering, or a related field.
• Employment eligibility to work with American Express in the U.S is required as the company will not pursue visa sponsorship for this position.

Nice To Haves

• Hands-on experience with OpenAI, Azure OpenAI, Anthropic, Gemini, or open-source LLMs.
• Experience with RAG, vector databases, AI agents, LangChain , LangGraph , Llama Index , or MCP-based integrations.
• Knowledge of MLOps , model evaluation, observability, and AI governance.
• Experience working within financial services or highly regulated industries.
• Master's degree preferred.

Responsibilities

• Partner with American Express business units, product teams, and enterprise customers to identify high-value opportunities for Generative AI and intelligent automation.
• Lead the design, development, and deployment of AI-powered solutions that improve customer experiences, accelerate operations, and enable data-driven decision making.
• Work at the intersection of software engineering, solution architecture, consulting, and AI innovation—translating business challenges into secure, scalable production solutions using Large Language Models (LLMs), agentic AI, cloud platforms, and enterprise data.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior