Sr. Agile Dev Team Member IV- Google CCAAS

Farmers Insurance

12d•$108,375 - $205,750•Hybrid

About The Position

Agile Dev Team Members share responsibility for designing, developing, testing, and/or deploying system functionality. This Level IV role provides guidance, mentorship, and training to direct-report Agile Dev team members. The primary discipline may be development or testing. In development, the role provides technical feasibility, follows coding standards, and helps ensure systems are architecturally sound, high in code and component quality, and adaptable to future requirements, with support and little to no guidance from more senior developers or architects. In testing, the role ensures that the end product meets business acceptance criteria and non-functional requirements by defining and executing tests early and at multiple levels, considering exceptions and unexpected user interactions, and using intermediate testing techniques and tools. The position translates customer needs into viable solutions and contributes significantly to system design. It supports implementation, troubleshooting, training, and Agile planning and delivery. The role participates in key ceremonies, helps improve flow and transparency, demonstrates working code, and coaches junior team members. This position supports Google CCaaS solutions and requires production experience with Dialogflow CX, Node.js, GCP services, API integrations, and enterprise integration middleware. The role is hybrid or remote, with employees living within 50 miles of a Farmers corporate office expected to work at least three days in the office and up to two days virtually. Applicants beyond 50 miles may also be considered. The work takes place in an open office environment when onsite, with normal distractions, noise, and interruptions.

Requirements

At least 2 years of professional software development experience on Dialogflow CX projects delivering production chat or messaging solutions.
Deep expertise in Dialogflow CX, including flow architecture, page and route design, intent modeling, fulfillment webhook patterns, and CCAI Platform playbook configuration.
Proficiency in Node.js for building webhook services, REST API clients, and event-driven microservices deployed on Cloud Run.
Working knowledge of Firestore data modeling, query patterns, and transaction handling for conversational state management.
Production experience with GCP services including Pub/Sub, BigQuery, Cloud Run, and Secret Manager.
Demonstrated REST API integration experience, specifically with case management, object queries, and chat channel routing.
Hands-on experience with MuleSoft or an equivalent enterprise integration middleware platform for API orchestration and data transformation.
Experience configuring Google CCaaS digital channel settings and routing workflows.
Minimum 1 year as an Agile Dev Team Member III or 7 or more years in a related field.
High school diploma or equivalent.
SAFe Practitioner or SAFe Agilist Certification within 180 days of hire.
Strong verbal communication and listening skills, including adapting messages to audiences, delivering effective feedback, and coaching others on communication.
Excellent collaboration and team-building skills, including motivating others and serving as a positive example in a team environment.
Problem-solving skills, including root cause analysis, developing viable solutions, evaluating costs, benefits, risks, and chances of success, and identifying inconsistencies.
Personal accountability and ownership of individual and team deliverables, including resolving issues and pursuing corrective action.
Ability to influence internal or external constituents, establish rapport, gain commitment, and adapt to decision-making styles.
Flexibility and effectiveness in a fast-paced, dynamic environment, including periods of ambiguity and uncertainty.
Initiative in seeking opportunities and experiences that extend capabilities and in fostering a climate that values initiative.
Ability to coach, provide constructive feedback, train others, and mentor team members.
Strong technical aptitude, including advanced understanding of at least one core application and intermediate understanding of other applications in the domain; ability to discuss application issues and dependencies and influence beyond the immediate application landscape.
Ability to read, maintain, and write automation test scripts and contribute to automation tools and frameworks.
Intermediate understanding of programming language concepts, including imperative, object-oriented, and declarative (SQL) programming; static and dynamic typing; weak and strong typing; and statically inferred types.
Ability to decompose problems and design solutions within a platform or technology, with understanding of defensive coding and error handling.
Strong product knowledge, including business processes and products across multiple business units and broad and deep knowledge of insurance concepts and terminology.

Nice To Haves

Python proficiency, particularly for scripting, data pipeline components, or Vertex AI API integration.
Bachelor’s degree.
SAFe DevOps Certification.

Responsibilities

Interpret customer needs and contribute to viable solutions and system design.
Break down features and write and refine user stories with clear, accurate acceptance criteria.
Use Test-Driven Development (TDD) and Behavior-Driven Development (BDD) to build quality into solutions.
Conduct broad and detailed impact assessments across people, processes, and technology.
Support implementation, troubleshoot user and system environmental issues, and provide training.
Support the business in building Lean business cases and breaking epics into features.
Identify and raise functional design issues and risks, and offer alternative solutions.
Work with the Product Owner to confirm that code and acceptance tests reflect desired functionality.
For a development-focused role: code instructions for programs, objects, and components across multiple applications and configure packaged software.
Provide expertise in solution design and business application functionality; review and validate team members’ technical designs against business needs and architecture best practices.
Analyze existing manual and computerized systems and procedures to improve efficiency; research and develop automation techniques.
Document and implement programs according to installation standards and conventions.
Analyze system backup, security, restart/recovery, and balancing-control needs and recommend approaches.
Analyze and document data conversion and data modeling requirements and approaches.
Quality-check program code, related objects, and documentation, and deliver working code each sprint.
For a testing-focused role: analyze system and business requirements for testability using advanced testing tools; develop, document, execute, and maintain test cases and test data.
Identify complex application testing errors, analyze results, troubleshoot, and perform root cause analysis.
Report test-plan execution status through defect logs and tracking systems; audit test planning and execution for adherence to standards and guidelines.
Define advanced test plans for appropriate coverage, write business-behavior test cases that facilitate automation, and train others.
Contribute to test strategy and application quality and testing standards and best practices; mentor junior members in test planning and execution tools and techniques.
Participate in key ceremonies to drive execution, improve flow, and ensure transparency.
Guide junior team members when needed.
Prepare for and participate in Program Increment (PI) Planning and Sprint Planning, including developing and committing to Team PI Objectives and Sprint goals.
Demonstrate working code to Product and Business Owners and support the Product Owner in iteration and PI System Demos.
Participate in Sprint Retrospectives, discuss improvement opportunities, and execute improvement stories.