CCaaS Sr Engineer (Technology)

DaVita Kidney Care•Colorado Springs, CO

3d•$98,000 - $155,000•Onsite

About The Position

The Senior CCaaS Engineer is responsible for architecting, optimizing, and supporting the cloud-based communication ecosystem, serving as a primary subject matter expert for NICE CXone. Rather than simply establishing systems from scratch, this role dives deep into complex, existing architectures to enhance system performance, drive seamless integrations across enterprise platforms, and spearhead the adoption of next-generation AI and voice technologies. The ideal candidate will thrive in a dynamic technical environment, provide high-level mentorship to engineering teams, and confidently lead root-cause resolution for major events across our diverse contact center landscape. At DaVita, we strive to be a community first and a company second. We want all teammates to experience DaVita as "a place where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and comply with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days.

Requirements

Expertise in NICE CXone
Experience with complex, existing architectures
Experience with AI and voice technologies
Mentorship capabilities
Root-cause analysis skills

Responsibilities

Architecting, optimizing, and supporting the cloud-based communication ecosystem.
Serving as a primary subject matter expert for NICE CXone.
Diving deep into complex, existing architectures to enhance system performance.
Driving seamless integrations across enterprise platforms.
Spearheading the adoption of next-generation AI and voice technologies.
Providing high-level mentorship to engineering teams.
Leading root-cause resolution for major events across our diverse contact center landscape.