About The Position
The Sr Advisor, Practice Performance leads provider onboarding, strengthens provider relationships, and drives performance improvement across markets. Serving as the primary liaison between Evolent and provider practices, this role guides onboarding, supports operational workflows, and ensures a high‑quality provider experience. This is a remote position, but the person selected for this role must reside in the West Coast or Central region.
Requirements
- Must be able to travel up to 30%
- 4+ years in provider operations or related fields.
- Knowledge of Medicaid/Medicare/Marketplace programs and key clinical specialties.
- Understanding of provider operations, prior authorizations, claims, and coding (CPT, ICD‑9/10).
- Proficiency in Word, Excel, and SharePoint.
- Strong analytical, communication, and relationship‑building skills.
- Highly organized, detail‑oriented, and effective under pressure.
- Skilled at influencing change and improving provider experience.
- Independent and collaborative.
- High speed internet over 10 Mbps and the ability to plug in directly to the home internet router.
Nice To Haves
- Bachelor’s degree preferred
Responsibilities
- Lead all provider onboarding and new market implementations.
- Coordinate provider setup, training, and education on policies and workflows.
- Maintain regular provider touchpoints to review performance and strengthen relationships.
- Simplify processes and align internal teams to enhance provider experience.
- Oversee and improve the FastPass (goldcard) performance program.
- Partner with practices to close performance gaps and meet quality and cost standards.
- Serve as subject matter expert for assigned markets in client-facing meetings.
- Analyze performance data, identify trends/outliers, and conduct root‑cause reviews.
- Resolve day‑to‑day operational issues, including provider inquiries and training needs.
- Anticipate provider/practice needs and determine appropriate actions when navigating ambiguity.
- Ensure provider satisfaction, retention, and timely issue resolution.
Benefits
- health insurance benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
Associate degree
