Sr Advisor Contact

WebTPA • United States,

3d • $20 - $33

About The Position

Senior Advisors assist service advocates who service current or potential customers (which are defined as members, providers, agents, brokers, benefit administrators or benefits consultants). Incumbents resolve service advocates' questions and issues, help service advocates assist the Company's customers who utilize products, tools and services and assist the supervisor with daily activities, excluding management of personnel.

Requirements

• Minimum 3+ years of professional experience in a customer service, healthcare operations, or related field
• Demonstrated expertise in resolving complex member/provider issues and complaints
• Experience providing guidance and mentoring to less experienced team members
• Proficiency with standard business practices, procedures, and operational policies
• High school diploma, GED, or equivalent qualification

Responsibilities

• Serve as the primary resource and subject matter expert for senior leadership for the immediate resolution of the highest level of escalated or sensitive member/provider complaints and issues. Research and analyze issues, past operational actions and decisions and operational policies and procedures to determine problems, causes and appropriate solutions.
• Assist supervisor with the management of the routine, daily activities of the assigned department. Includes providing guidance and expertise to less experienced Service Advocates, identifying need for formal training opportunities, assisting with identifying, resolving and removing barriers to the work and representing immediate supervisor in departmental meetings, workgroups, etc. in their absence. Excludes management functions dealing with staffing, pay administration and employee relations.
• Support continuous improvement efforts through the early identification, investigation and resolution of problems by communicating and coordinating with the appropriate contacts for completion.
• May provide feedback and expertise to other areas of the division and/or Company.

Benefits

• Medical, dental, vision, life and global travel health insurance
• Income protection benefits: life insurance, short- and long-term disability programs
• Leave programs to support personal circumstances
• Retirement Savings Plan including employer match
• Paid time off, volunteer time off, 10 holidays and 2 well-being days
• Additional voluntary benefits available
• A comprehensive wellness program
• Competitive pay
• Opportunities for incentive or commission compensation

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED